Tactical Customer Support Liaison

UGI Corporation; Placerville (CA); On-site; USD 59,000 - 72,000; Full time

Job summary

AmeriGas Propane, Inc. in Placerville, CA seeks a Customer Support Tactical Team Specialist to bridge our contact center and field operations, handling complex issues and coordinating cross-departmental resolutions.

You will escalate and follow through on customer requests, engage with multiple teams, and maintain strong stakeholder relationships while upholding superior service standards in a fast-paced propane-focused environment.

Qualifications

• BS/BA in Business, Communication or related field or equivalent work experience.
• 2+ years’ experience in contact center operations or customer service roles
• Demonstrated expertise in call handling techniques and customer service best practices.

Responsibilities

• Serve as the primary liaison between the Contact Center (CES) and Field Operations to ensure timely and appropriate customer requests.
• Identify potential delays and obstacles, communicate transparently with cross-departments and customers.
• Participate in cross-functional meetings to discuss case statuses and resolution strategies.
• Build and maintain strong working relationships with key stakeholders across the organization.
• Identify recurring customer issues and collaborate with relevant teams to implement long-term solutions.
• Act as primary point of contact for customer escalations from Field Operations and Sales for assigned Region/Territories.

Skills

Communication

Contact center tech

Microsoft Office

Active listening

Education

BS/BA in Business, Communication or related field

Tools

CRM

SAP

Job description

AmeriGas Propane, Inc. in Placerville, CA seeks a Customer Support Tactical Team Specialist to bridge our contact center and field operations, handling complex issues and coordinating cross-departmental resolutions.

You will escalate and follow through on customer requests, engage with multiple teams, and maintain strong stakeholder relationships while upholding superior service standards in a fast-paced propane-focused environment.