Strategic Customer Support Liaison – Escalations & Ops

AmeriGas; Saint George (UT); Hybrid; USD 45.000 - 60.000; Vollzeit

Zusammenfassung

AmeriGas Propane, Inc. in Saint George, UT is seeking a Customer Support Tactical Team Specialist to bridge our contact center and field operations.

You will handle complex customer requests, coordinate with multiple departments, and ensure timely resolutions in a hybrid work environment. Ideal candidates will have a BS/BA in a related field, 2+ years in contact center or customer service, strong communication and problem-solving skills, and experience with CRM/SAP.

Qualifikationen

• BS/BA in Business, Communication or related field, or equivalent experience.
• Minimum 2+ years in contact center operations or customer service.
• Experience with call handling techniques and customer service best practices.

Aufgaben

• Serve as the primary liaison between the Contact Center and Field Operations to ensure timely execution of requests.
• Proactively identify delays and obstacles, communicating with teams and customers.
• Participate in cross-functional meetings to discuss case status and resolution strategies.
• Build and maintain relationships with key stakeholders across the organization.
• Identify recurring issues and collaborate to implement long-term solutions.
• Act as primary contact for escalations from Field Operations and Sales for assigned regions.

Kenntnisse

Communication

Problem solving

Collaboration

Listening skills

Ausbildung

BS/BA in Business, Communication or related field

Tools

CRM

SAP

Jobbeschreibung

AmeriGas Propane, Inc. in Saint George, UT is seeking a Customer Support Tactical Team Specialist to bridge our contact center and field operations.

You will handle complex customer requests, coordinate with multiple departments, and ensure timely resolutions in a hybrid work environment. Ideal candidates will have a BS/BA in a related field, 2+ years in contact center or customer service, strong communication and problem-solving skills, and experience with CRM/SAP.