Customer Support & Escalations Liaison (Hybrid)

AmeriGas; St. George (VT); Hybrid; USD 52,000 - 68,000; Full time

Job summary

AmeriGas is seeking a Customer Support Tactical Team Specialist to bridge our Contact Center and Field Operations. The role emphasizes complex issue resolution, cross-department collaboration, and proactive follow-up to ensure timely outcomes.

The ideal candidate will excel at managing escalated requests, coordinating with multiple departments, and maintaining strong stakeholder relationships in a fast-paced, hybrid work setting. Prior propane industry knowledge is a plus.

Qualifications

• BS/BA in Business, Communication or related field or equivalent work experience.
• 2+ years' experience in contact center operations or customer service roles.
• Demonstrated expertise in call handling techniques and customer service best practices.

Responsibilities

• Serve as the primary liaison between the Contact Center and Field Operations to ensure timely execution of customer requests.
• Proactively identify delays and obstacles, communicating with cross-departments and customers.
• Participate in cross-functional meetings to discuss case status and resolution strategies.
• Build and maintain relationships with key stakeholders across the organization.
• Identify recurring issues and collaborate to implement long-term solutions.
• Act as primary contact for customer escalations from Field Operations and Sales for assigned regions.

Skills

Communication

Troubleshooting

Microsoft Office

Active listening

Influence

Education

BS/BA in Business or Communications

Tools

CRM

SAP

AmeriGas systems

Job description

AmeriGas is seeking a Customer Support Tactical Team Specialist to bridge our Contact Center and Field Operations. The role emphasizes complex issue resolution, cross-department collaboration, and proactive follow-up to ensure timely outcomes.

The ideal candidate will excel at managing escalated requests, coordinating with multiple departments, and maintaining strong stakeholder relationships in a fast-paced, hybrid work setting. Prior propane industry knowledge is a plus.