Customer Support Ops Liaison - Tactical Team

AmeriGas; Placerville (CA); Hybrid; USD 59,000 - 72,000; Full time

Job summary

AmeriGas Propane, Inc. is seeking a Customer Support Tactical Team Specialist in Placerville, CA. This role bridges the customer contact center with field operations, focusing on complex issue resolution, follow-up processes, and cross-department collaboration.

The ideal candidate will excel at managing escalated requests, identifying root causes, and coordinating with multiple teams to deliver timely, effective resolutions in a fast-paced environment.

Qualifications

• BS/BA in Business, Communication or related field or equivalent work experience.
• 2+ years' experience in contact center operations or customer service roles
• Demonstrated expertise in call handling techniques and customer service best practices.

Responsibilities

• Serve as the primary liaison between the Contact Center (CES) and Field Operations to ensure customer requests are executed timely and appropriately.
• Proactively identify potential delays and obstacles to customer requests, communicate transparently with cross-departments and customers.
• Participate in cross-functional meetings to discuss case statuses and resolution strategies.
• Build and maintain strong working relationships with key stakeholders across the organization.
• Identify recurring customer issues and collaborate with relevant teams to implement long-term solutions.
• Act as a primary point of contact for customer escalations from Field Operations and Sales teams for assigned Region/Territories.

Skills

Customer service

Communication

Problem solving

Microsoft Office

Education

BS/BA in Business, Communication or related field

Tools

CRM

SAP

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

AmeriGas Propane, Inc. is seeking a Customer Support Tactical Team Specialist in Placerville, CA. This role bridges the customer contact center with field operations, focusing on complex issue resolution, follow-up processes, and cross-department collaboration.

The ideal candidate will excel at managing escalated requests, identifying root causes, and coordinating with multiple teams to deliver timely, effective resolutions in a fast-paced environment.