Customer Support Field Ops Specialist

AmeriGas; Houston (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

AmeriGas Propane, Inc. is seeking a Customer Support Tactical Team Specialist to serve as a bridge between the contact center and field operations, focusing on complex issue resolution and cross-functional collaboration.

The ideal candidate will excel at managing escalated customer requests, proactively identifying obstacles, and coordinating with multiple departments to ensure timely and effective resolutions in a hybrid office environment.

Qualifications

• BS/BA in Business, Communication or a related field or equivalent work experience.
• 2+ years’ experience in contact center operations or customer service roles
• Demonstrated expertise in call handling techniques and customer service best practices.

Responsibilities

• Serve as the primary liaison between the Contact Center (CES) and Field Operations to ensure customer requests are executed timely and appropriately.
• Proactively identify potential delays and obstacles to customer requests, communicate transparently with cross-departments and customers.
• Participate in cross-functional meetings to discuss case statuses and resolution strategies.
• Build and maintain strong working relationships with key stakeholders across the organization.
• Identify recurring customer issues and collaborate with relevant teams to implement long-term solutions.
• Act as a primary point of contact for customer escalations from Field Operations and Sales teams for assigned Region/Territories.

Skills

Communication

Contact center tech

MS Office

Active listening

Education

Bachelor's degree in Business or related field

Tools

CRM

SAP

Job description

AmeriGas Propane, Inc. is seeking a Customer Support Tactical Team Specialist to serve as a bridge between the contact center and field operations, focusing on complex issue resolution and cross-functional collaboration.

The ideal candidate will excel at managing escalated customer requests, proactively identifying obstacles, and coordinating with multiple departments to ensure timely and effective resolutions in a hybrid office environment.