Escalations Liaison — Tactical Customer Support Specialist

UGI Corporation; Malvern (Chester County); On-site; USD 52,000 - 72,000; Full time

Job summary

AmeriGas Propane, Inc. in Malvern, PA is seeking a Customer Support Tactical Team Specialist to bridge our Customer Contact Center and Field Operations. You will handle complex escalations, coordinate cross‑functional follow-ups and drive timely resolutions.

The role emphasizes collaboration, strong communication, and process improvement across departments. BS/BA and 2+ years in contact center or customer service, with familiarity in CRM or SAP, are preferred.

Qualifications

• BS/BA in Business, Communication or related field or equivalent work experience.
• 2+ years' experience in contact center operations or customer service roles.
• Demonstrated expertise in call handling techniques and customer service best practices.

Responsibilities

• Serve as the primary liaison between the Contact Center and Field Operations to ensure customer requests are executed timely.
• Identify delays and obstacles, communicate with cross-departments and customers.
• Participate in cross-functional meetings to discuss case status and resolution strategies.
• Build strong working relationships with key stakeholders across the organization.
• Identify recurring customer issues and collaborate on long-term solutions.
• Act as primary contact for escalations from Field Operations and Sales for assigned regions.

Skills

Communication

Problem solving

Collaboration

Listening skills

Troubleshooting

Education

BS/BA in Business or Communications

Tools

CRM

SAP

AmeriGas systems

Job description

AmeriGas Propane, Inc. in Malvern, PA is seeking a Customer Support Tactical Team Specialist to bridge our Customer Contact Center and Field Operations. You will handle complex escalations, coordinate cross‑functional follow-ups and drive timely resolutions.

The role emphasizes collaboration, strong communication, and process improvement across departments. BS/BA and 2+ years in contact center or customer service, with familiarity in CRM or SAP, are preferred.