Customer Support Tactical Liaison

UGI Corporation; Olympia (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

AmeriGas Propane, Inc. in Olympia, WA is seeking a Customer Support Tactical Team Specialist to serve as the bridge between our contact center and field operations.

You will handle complex issues, coordinate cross-departmental follow-ups, and ensure timely resolutions for escalated customer requests. The role requires strong communication, problem solving, and the ability to work with multiple teams in a fast-paced environment.

Qualifications

• BS/BA in Business, Communication or a related field or equivalent work experience.
• 2+ years’ experience in contact center operations or customer service roles
• Demonstrated expertise in call handling techniques and customer service best practices.

Responsibilities

• Serve as the primary liaison between the Contact Center (CES) and Field Operations to ensure customer requests are executed timely and appropriately.
• Proactively identify potential delays and obstacles to customer requests, communicate transparently with cross-departments and customers.
• Participate in cross-functional meetings to discuss case statuses and resolution strategies.
• Build and maintain strong working relationships with key stakeholders across the organization.
• Identify recurring customer issues and collaborate with relevant teams to implement long-term solutions.
• Act as a primary point of contact for customer escalations from Field Operations and Sales teams for assigned Region/Territories.

Skills

Communication

Customer service

MS Office

Education

BS/BA in Business or related field

Tools

CRM

SAP

Job description

AmeriGas Propane, Inc. in Olympia, WA is seeking a Customer Support Tactical Team Specialist to serve as the bridge between our contact center and field operations.

You will handle complex issues, coordinate cross-departmental follow-ups, and ensure timely resolutions for escalated customer requests. The role requires strong communication, problem solving, and the ability to work with multiple teams in a fast-paced environment.