Customer Support Liaison: Escalations & Cross-Team Ops

UGI Corporation; St. George (VT); On-site; USD 45,000 - 70,000; Full time

Job summary

AmeriGas Propane, Inc. is seeking a Customer Support Tactical Team Specialist in St. George, UT.

This role serves as a critical bridge between our customers contact center and field operations teams, focusing on complex issue resolution, proactive follow-up, and cross-department collaboration. The ideal candidate will excel at managing escalated customer requests while coordinating with multiple departments to ensure timely and effective resolutions.

Qualifications

• BS/BA in Business, Communication or a related field or equivalent work experience.
• 2+ years’ experience in contact center operations or customer service roles.
• Demonstrated expertise in call handling techniques and customer service best practices.

Responsibilities

• Serve as the primary liaison between the Contact Center (CES) and Field Operations to ensure customer requests are executed timely and appropriately.
• Proactively identify potential delays and obstacles to customer requests, communicate transparently with cross-departments and customers.
• Participate in cross-functional meetings to discuss case statues and resolution strategies.
• Build and maintain strong working relationships with key stakeholders across the organization.
• Identify recurring customer issues and collaborate with relevant teams to implement long‑term solutions.
• Act as a primary point of contact for customer escalations from Field Operations and Sales teams for assigned Region/Territories.

Skills

Communication

Contact center tech

MS Office

Active listening

Education

BS/BA in Business, Communications or related field

Job description

AmeriGas Propane, Inc. is seeking a Customer Support Tactical Team Specialist in St. George, UT.

This role serves as a critical bridge between our customers contact center and field operations teams, focusing on complex issue resolution, proactive follow-up, and cross-department collaboration. The ideal candidate will excel at managing escalated customer requests while coordinating with multiple departments to ensure timely and effective resolutions.