TAC Systems Support Analyst - 1st Line Networking & Apps

Meriplex Communications; Camarillo (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

Meriplex Communications seeks a Systems Analyst to join its Technical Assistance Center in Camarillo, CA. The role supports Level 1 end-user issues via the TAC ticketing system and follows SOPs to resolve requests while delivering exemplary customer service.

You will perform desktop and application support, basic networking, OS support, AD user management, and VPN/password reset tasks, with 24/7 shifts available. Strong communication, teamwork, and ITIL-aligned incident handling are essential.

Qualifications

• Basic knowledge of Microsoft 365 applications.
• Basic knowledge of command line.
• Understanding of basic technical triage methodologies.
• Ability to communicate both verbal and written technical information to a wide range of end-users.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.

Responsibilities

• Provide customer specific application support.
• Troubleshoot basic network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide first level triage virtual server support to reestablish functionality.
• Driven to follow all SOP to resolve all technical issues.
• Navigate Active Directory to enact distribution groups and create, change, and disable users.
• Perform basic ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities.
• Able to perform basic VPN connectivity issues and password resets.

Skills

Microsoft 365 basics

Command line basics

Technical triage methods

Excellent communication

Expectation management

Customer service

Team player

Ticketing process

RMM tools

Workflow management

Education

A+ certification

Network+ certification

Server+ certification

Microsoft 365 certification

Tools

Active Directory

Ticketing system

Job description

Meriplex Communications seeks a Systems Analyst to join its Technical Assistance Center in Camarillo, CA. The role supports Level 1 end-user issues via the TAC ticketing system and follows SOPs to resolve requests while delivering exemplary customer service.

You will perform desktop and application support, basic networking, OS support, AD user management, and VPN/password reset tasks, with 24/7 shifts available. Strong communication, teamwork, and ITIL-aligned incident handling are essential.