Systems Analyst

Meriplex-Communication; Princeton (NJ); Presencial; USD 36.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career growth opportunities

Competitive hourly pay

24/7 shift options

Descripción de la vacante

Meriplex Communications seeks a Systems Analyst to anchor the Technical Assistance Center, handling Level 1 end-user issues via the TAC ticketing system with strong customer service and SOP adherence. You will resolve a spectrum of requests from desktop diagnostics to application support, including AD user management and basic network tasks.

The role emphasizes basic ITIL actions, TCP/IP and VPN troubleshooting, and teamwork in a 24/7 environment.

Formación

• A+ certification required; other certs welcomed.
• Basic knowledge of Microsoft 365 and network concepts.
• Experience with end-user support and ticketing systems.

Responsabilidades

• Provide customer specific application support.
• Troubleshoot basic network connectivity and devices/users.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide first level triage virtual server support to reestablish functionality.
• Follow SOPs to resolve technical issues.
• Navigate Active Directory to manage users and groups.
• Perform basic ITIL security support for printing and connectivity.
• Deliver scripted application support.
• Troubleshoot TCP/IP and VPN connectivity.

Conocimientos

Microsoft 365

Command line

Technical triage

Communication

Team player

Ticketing

RMM tools

TCP/IP

VPN basics

Educación

A+ certification

Network+ certification

Server+ certification

Microsoft 365 certification

Herramientas

Active Directory

Ticketing system

RMM tools

Descripción del empleo

The Systems Analyst acts as the foundation for Meriplex’s Technical Assistance Center (TAC) and reports to a TAC Manager. This role works within the TAC’s ticketing system to resolve Level 1 end user issues. The Systems Analyst must deliver exemplary customer service while following all SOPs to complete customer requests. The person in this position is responsible for an array of end-user issues ranging from general desktop diagnostics to customer specific application support.

Key Responsibilities

• Provide customer specific application support.
• Troubleshoot basic network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide first level triage virtual server support to reestablish functionality.
• Driven to follow all SOP to resolve all technical issues.
• Navigate Active Directory to enact distribution groups and create, change, and disable users.
• Perform basic ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities.
• Able to perform basic VPN connectivity issues and password resets.

Knowledge, Skills, and Abilities

• Basic knowledge of Microsoft 365 applications.
• Basic knowledge of command line.
• Understanding of basic technical triage methodologies.
• Ability to communicate both verbal and written technical information to a wide range of end-users.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.

Preferred Education, Experience, and Certifications

• A+ certification.
• Network+ certification.
• Server+ certification.
• Superior reading, writing, and communication skills.
• Basic knowledge of network concepts, devices, and best practices.
• Basic Microsoft 365 certification.

Compensation

$26.00 - $31.00 / hour

Work Schedule/Travel

• Meriplex’s TAC operates 24/7 - both workday and after hours shifts available, Monday – Sunday.

Physical Demands

Sedentary Work – Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Disclaimer

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.