Table Games Supervisor: Lead Guest Experience & Team

Caesars Entertainment Corp; South Lake Tahoe (CA); Presencial; USD 50.000 - 70.000; Jornada completa

Descripción de la vacante

Caesars Entertainment Corp. seeks a Table Games professional to develop an exciting guest experience while safeguarding assets at Harrah’s and Caesars Republic Lake Tahoe. The role emphasizes recruiting and coaching staff, delivering excellent guest service, and maintaining game integrity.

Responsibilities include training, supervising, and evaluating team members; managing disputes; and ensuring compliance with house rules and regulations in a fast-paced casino setting.

Formación

• High School Diploma or equivalent; College Degree preferred
• Two or more years dealing experience preferred, with excellent guest service background
• Literate and fluent in English
• Good communication skills, both verbal and written
• Good interpersonal skills, with emphasis in relationship building
• Good problem-solving skills
• Good customer service skills, both internal and external
• Ability to communicate clearly and tactfully
• Ability to add accurately and figure payoffs
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same
• Adheres to all regulatory, company and department policies and procedures

Responsabilidades

• Actively build and retain customer relations.
• Hire, train, motivate, evaluate, and supervise assigned personnel; coach for success and continuous improvement.
• Display knowledge of all table games, house rules, counting methods and procedures for each.
• Ensure coin and check racks are filled.
• Settle disputes from guests in the Table Games area; refer difficult issues to Games Manager.
• Develop guests by interacting with guests, modeling skills, and making comp decisions.
• Remain alert to unusual or questionable activities by team members or guests and report to supervisor.
• Observe problems between Team Members and guests and assist as needed.

Conocimientos

Guest service

Verbal communication

Written communication

Integrity in regulated environment

Educación

High School Diploma or equivalent

College Degree preferred

Herramientas

Computer/office equipment operation

Descripción del empleo

Caesars Entertainment Corp. seeks a Table Games professional to develop an exciting guest experience while safeguarding assets at Harrah’s and Caesars Republic Lake Tahoe. The role emphasizes recruiting and coaching staff, delivering excellent guest service, and maintaining game integrity.

Responsibilities include training, supervising, and evaluating team members; managing disputes; and ensuring compliance with house rules and regulations in a fast-paced casino setting.