Table Games Shift Manager - Petersburg

Live! Casino·Hotel; Petersburg (VA); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a leading casino and hotel as a Table Games Shift Manager. Oversee operations, manage staff, and ensure customer satisfaction in a fast-paced environment. Ideal candidates will have substantial experience and a passion for exceptional service in the gaming industry.

Benefits

Generous Bonus Structure

Comprehensive Health Coverage

Retirement Savings with Company Match

Tuition Reimbursement

Exclusive Discounts on Travel and Entertainment

Qualifications

• Seven to ten years of experience in casino operations and management.
• Ability to secure and maintain licensure as required by the Virginia Gaming Control Board.

Responsibilities

• Oversee shift operations of the casino and departments.
• Responsible for the supervision of Assistant Shift Manager and staff.
• Analyze customer play and manage departmental financial data.

Skills

Microsoft Office Proficiency

Problem Solving

Customer Service

Knowledge of Gaming Regulations

Education

Four-year degree in a related field

Job description

Overview

Why We Need Your Talents:

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.

The Table Games Shift Manager oversees the shift operations of the casino and all departments in the absence of or in concurrence with department heads.

Responsibilities (Text Only)

Where You'll Make an Impact: - Responsible to the Vice President of Table Games for successful performance of assigned duties. - Responsible for the supervision and performance of the Assistant Shift Manager, Pit Managers, Floor Supervisors, and Dealers. - Assists and advises other departments and company personnel as necessary, to assure the success of the table games and the company in general. - Responsible for overseeing daily operations of the table games. - Analyzing customer play: cheating, scams, counters, and any unusual or suspicious variations of play. Monitors rated players for input into data base tracking system. - Review staffing levels, delegate authority and assign responsibilities. - Development of staff, interviews, hires, evaluations, and disciplinary actions. - Review and manage departmental financial data. - Review table game activities and promotional status with Director of Casino Operations. - Monitor and adjust performance to local competition. - Meet with departmental directors, managers, and supervisors as necessary. - Provide excellent customer service and employee relations. - Ensure the safety and security of guests and employees, manages processes and programs to effectively control and reduce loss time injuries. - Other duties as assigned. - Methods of Accountability: - Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions. - Through various oral and written reports. - Through achievement of performance goals. - Standards of Performance: - Management abilities demonstrated in managing the table games operations. - Maintain interpersonal working relationship among all personnel. - Oral and written communication skills. - Public relations and customer service skills. - Willingness to assume overall responsibility relative to the performance of the table games, slot operations, and the property in general. - Successful management of departmental budget and goals. - Effective managing/training of the staff. - Accuracy in completing assigned duties, paperwork, and reports. Skills to Help You Succeed: - Must be proficient with all Microsoft software products. - Ability to analyze and interpret departmental needs and results. - Ability to solve complex problems. - Knowledgeable of table game operations, gaming regulations, and beverage control regulations. - Knowledge of theft techniques. - Good public relations/guest service skills. - Ability to perform assigned duties under frequent time pressure in an interruptive environment. - Ability to accurately complete paperwork and forms. - Complete, perform and understand basic mathematical functions. - Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls. - Complete knowledge of all facilities available to guests on property. - Always maintain a pleasant, friendly, and welcoming attitude with use of facial expressions and knowledge of all special events and promotional activities.

Qualifications

Must-Haves:

• Seven (7) to Ten (10) years of experience in casino operations and management of a large staff with a Four (4) year degree in a related field or equivalent work experience.
• 24/7 operation requiring extended hours and the ability and willingness to meet the team members’ schedules when handling matters scheduling, team member relations and staffing.
• You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
• Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.

Physical Requirements:

• Casino is over 100,000 sq. ft. and requires ability and energy to move about it with a true sense of urgency.
• Sitting 25%
• Walking 60%
• Standing 15%
• Keyboarding 25%
• Use of going up and down thirty-one (31) stairs multiple times per day and elevators.

What We Offer

Perks We Offer You

• Generous Bonus Structure
• Comprehensive Health Coverage
• Retirement Savings with Company Match
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Exclusive Discounts on Travel, Services, Goods and Entertainment

Life at Live!

Individuals that are chosen to be part of the Live! Management Team can expect:

• To support and build a strong team, while valuing and celebrating our diversity
• To be given the power and responsibility to prioritize service to our guests and community.
• To be given the tools, resources, and opportunity to grow in their career.
• To be part of an exciting experience unlike any other in the Industry.
• To work hard and have fun.

Live! is a 24-hour, 7 days per week high energy casino environment which includes exposure to alcohol and smoking