Table Games Pit Leader

PENN Entertainment, Inc.; Columbus (OH); In loco; USD 85.000 - 110.000; Tempo pieno

Descrizione del lavoro

PENN Entertainment is seeking an Experienced Table Games Leader in Columbus, OH to supervise staff, optimize schedules, and drive department profitability. You will work with senior managers to implement strategic initiatives, ensure regulatory compliance, and deliver exceptional guest service.

The role requires a Bachelor's degree or equivalent experience, strong communication, and extensive knowledge of Table Games operations.

Competenze

• Bachelor's degree (B.A./B.S.) or equivalent combination of education and experience.
• Excellent written and oral communication skills required.
• Proficiency in Microsoft applications (Excel, Word) and knowledge of Table Games operating systems.
• Ability to interact with guests, staff and colleagues and resolve problems diplomatically.
• Ability to write reports, business correspondence, and procedures manuals.
• Ability to present information clearly to groups of managers, clients, customers, and the public.
• Extensive knowledge of all Table Games and Table Games Operations.

Mansioni

• Supervise and manage staff in the Table Games department; develop and monitor performance and profitability goals.
• Create effective schedules while controlling labor costs and ensuring guest satisfaction.
• Assist in budgeting and report budget concerns to the manager.
• Support and promote superior customer service and ensure department standards are met.
• Handle customer concerns and recovery decisions.
• Manage gaming equipment, inventories, and table limits.
• Collaborate with leadership to implement strategies for engagement, revenue growth, and expense management.
• Maintain all departmental paperwork, logs, schedules, and communications.

Conoscenze

Excellent communication

Microsoft Excel

Microsoft Word

Table Games knowledge

Table Games operating systems

Staff leadership

Formazione

Bachelor's degree (B.A./B.S.)

Strumenti

Table Games operating systems

Descrizione del lavoro

PENN Entertainment is seeking an Experienced Table Games Leader in Columbus, OH to supervise staff, optimize schedules, and drive department profitability. You will work with senior managers to implement strategic initiatives, ensure regulatory compliance, and deliver exceptional guest service.

The role requires a Bachelor's degree or equivalent experience, strong communication, and extensive knowledge of Table Games operations.