Table Games Pit Lead — Team Growth & Compliance

Bally's Interactive

Kansas City (MO)

On-site

USD 34,000 - 40,000

Full time

3 days ago
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Job summary

Bally's Interactive in Kansas City, MO is seeking a Table Games leader to drive guest satisfaction and operational excellence on the pit. You will supervise team members, guide training, and ensure compliance with gaming regulations while maintaining a secure, professional gaming floor environment.

The role requires coordinating with other departments, overseeing shifts in the pit, hiring and developing staff, and upholding confidentiality of sensitive information.

Responsibilities

  • Stimulate business and develop quality players through personal interaction.
  • Ensure all Table Games team members are providing optimum service to all guests.
  • Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
  • Ensure technical proficiency of all Table Games team members through guidance and effective training programs.
  • Observe and analyze the integrity of play and activity of guests and team members.
  • Ensure adherence to all applicable laws, gaming regulations, and procedures.
  • Direct, support, and supervise all Table Games team members.
  • Oversee the operation of the assigned shift in the absence of a Pit Manager.
  • Assist in the hiring and development of team members while ensuring an adequate level of labor is used to perform to the required level of service.
  • Understand, administer, and review performance appraisals, set performance expectations, and provide coaching and operational support for Table Games team members.
  • Mediate and solve problems for team members and guests.
  • Establish and maintain effective lines of communication at all times throughout the department.
  • Identify operational and organizational opportunities and work with the Table Games management team to
  • recommend, develop, and implement sound solutions with peer group.
  • Build rapport and coordinate daily activities with support departments.
  • Supervise all activities and team members in Table Games pit.
  • Analyze guests’ play to monitor for cheating scams, advantage play, card counters, and unusual or suspicious variations in play.
  • Monitor staffing levels to ensure budgetary compliance.
  • Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
  • Have complete knowledge of all casino events and promotional activities.
  • Ensure the safety and security of all guests and team members.
  • Comply with all policies and procedures established by Bally's Kansas City and department management.
  • Other duties as assigned or any reasonable request from any member of management.

Job description

Bally's Interactive in Kansas City, MO is seeking a Table Games leader to drive guest satisfaction and operational excellence on the pit. You will supervise team members, guide training, and ensure compliance with gaming regulations while maintaining a secure, professional gaming floor environment.

The role requires coordinating with other departments, overseeing shifts in the pit, hiring and developing staff, and upholding confidentiality of sensitive information.

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