Supervisor - Table Games

Bally's Interactive; Kansas City (MO); On-site; USD 34,000 - 40,000; Full time

Job summary

Bally's Interactive in Kansas City, MO is seeking a Table Games leader to drive guest satisfaction and operational excellence on the pit. You will supervise team members, guide training, and ensure compliance with gaming regulations while maintaining a secure, professional gaming floor environment.

The role requires coordinating with other departments, overseeing shifts in the pit, hiring and developing staff, and upholding confidentiality of sensitive information.

Responsibilities

• Stimulate business and develop quality players through personal interaction.
• Ensure all Table Games team members are providing optimum service to all guests.
• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Ensure technical proficiency of all Table Games team members through guidance and effective training programs.
• Observe and analyze the integrity of play and activity of guests and team members.
• Ensure adherence to all applicable laws, gaming regulations, and procedures.
• Direct, support, and supervise all Table Games team members.
• Oversee the operation of the assigned shift in the absence of a Pit Manager.
• Assist in the hiring and development of team members while ensuring an adequate level of labor is used to perform to the required level of service.
• Understand, administer, and review performance appraisals, set performance expectations, and provide coaching and operational support for Table Games team members.
• Mediate and solve problems for team members and guests.
• Establish and maintain effective lines of communication at all times throughout the department.
• Identify operational and organizational opportunities and work with the Table Games management team to
• recommend, develop, and implement sound solutions with peer group.
• Build rapport and coordinate daily activities with support departments.
• Supervise all activities and team members in Table Games pit.
• Analyze guests’ play to monitor for cheating scams, advantage play, card counters, and unusual or suspicious variations in play.
• Monitor staffing levels to ensure budgetary compliance.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
• Have complete knowledge of all casino events and promotional activities.
• Ensure the safety and security of all guests and team members.
• Comply with all policies and procedures established by Bally's Kansas City and department management.
• Other duties as assigned or any reasonable request from any member of management.

Job description

Responsibilities:

• Stimulate business and develop quality players through personal interaction.
• Ensure all Table Games team members are providing optimum service to all guests.
• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Ensure technical proficiency of all Table Games team members through guidance and effective training programs.
• Observe and analyze the integrity of play and activity of guests and team members.
• Ensure adherence to all applicable laws, gaming regulations, and procedures.
• Direct, support, and supervise all Table Games team members.
• Oversee the operation of the assigned shift in the absence of a Pit Manager.
• Assist in the hiring and development of team members while ensuring an adequate level of labor is used to perform to the required level of service.
• Understand, administer, and review performance appraisals, set performance expectations, and provide coaching and operational support for Table Games team members.
• Mediate and solve problems for team members and guests.
• Establish and maintain effective lines of communication at all times throughout the department.
• Identify operational and organizational opportunities and work with the Table Games management team to
• recommend, develop, and implement sound solutions with peer group.
• Build rapport and coordinate daily activities with support departments.
• Supervise all activities and team members in Table Games pit.
• Analyze guests’ play to monitor for cheating scams, advantage play, card counters, and unusual or suspicious variations in play.
• Monitor staffing levels to ensure budgetary compliance.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
• Have complete knowledge of all casino events and promotional activities.
• Ensure the safety and security of all guests and team members.
• Comply with all policies and procedures established by Bally's Kansas City and department management.
• Other duties as assigned or any reasonable request from any member of management.

Competencies:

• Appropriate use of office equipment, including personal computer, telephone with voice mail system, fax machine, and copy machine.
• Must be able to work any necessary hours, including late nights, weekends, and holidays.
• Read, write, and understand complex instructions and reports.
• Communicate appropriately with all casino guests, casino departments, and fellow team members.
• Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.

Work Environment:

• Required to stand and walk, use hands to finger, handle, or feel objects, tools, and controls, reach with hands and arms, and talk and hear.
• Required to bend or stoop and to lift up to 100 pounds, including lifting overhead.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Exposed to variable temperatures, smoke, steam, and wet areas.
• The noise level in the work environment is usually somewhat loud.

Target Salary Range:

$24.50 to $29.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.