Table Games Pit Supervisor

Caesars Entertainment; Kansas City (MO); On-site; USD 71,635,000 - 82,656,000; Full time

Benefits offered by this job

PTO from day one

Benefits after 90 days

Job summary

Caesars Entertainment in North Kansas City is seeking a Supervising Table Games Supervisor to lead one or more table games on an assigned shift, with a strong focus on guest service, game integrity, and compliance.

You will monitor dealer performance, coach staff, and support service recovery while ensuring adherence to state and company policies; the role requires leadership, English fluency, and flexibility in schedule.

Qualifications

• High School graduate or equivalent required. College degree preferred.
• Two - five years casino experience required, preferably in pit operations.
• Knowledge of multi-games is a plus.
• Knowledge of casino rules, regulations and procedures pertinent to pit operations is preferred.
• Must possess excellent leadership, customer relations, and communication skills.
• Must be able to read, write, speak and understand English.
• Must be willing to work any day of the week and any shift.

Responsibilities

• Counsels, guides, coaches, evaluates, and instructs assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel.
• Monitors and evaluates performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures.
• Uses independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance.
• Participate and provide recommendations in the hiring, performance evaluation, and termination processes.
• Makes and changes assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff.
• Prepares and coordinates the periodical performance review of assigned personnel.
• Alerts Casino Manager to potential safety problems.
• Maintains key security.
• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area.
• Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guests and escalates when appropriate.
• Changes cards/dice. Opens and closes games.
• Verifies fill slips, credit slips, and markers pertaining to games in the assigned area.
• Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager.
• Ensures dealers are delivering the highest quality of guest service.
• Takes ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests.
• Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary.
• Assures guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees.
• Rates all guests. Promotes and creates Total Reward cards for new and existing patrons.
• Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements.
• Accurately maintains table game inventories and player win/losses.
• Champions all Guest Service Programs and Service Standards adopted by the company and sets an example of these standards at all times when on shift.
• Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards and Game Knowledge requirements.
• Attends all mandatory meetings required by the company/department.
• Understands and enforces all company policies and procedures.
• Independently addresses other issues and concerns that arise.
• May need to function as a table games dealer as needed

Skills

Leadership

Customer service

Communication

English proficiency

Education

High School diploma

College degree preferred

Job description

Caesars Entertainment in North Kansas City is seeking a Supervising Table Games Supervisor to lead one or more table games on an assigned shift, with a strong focus on guest service, game integrity, and compliance.

You will monitor dealer performance, coach staff, and support service recovery while ensuring adherence to state and company policies; the role requires leadership, English fluency, and flexibility in schedule.