Table Games Pit Lead — Guest Service & Training

Bally's Corporation; Kansas City (MO); On-site; USD 34,000 - 40,000; Full time

Job summary

Bally's Kansas City is seeking a Table Games Supervisor to lead a busy team, ensure high standards of guest service, and maintain strict compliance with gaming regulations. The role requires supervising shifts, coaching staff, and collaborating with other departments to optimize operations.

The position emphasizes a blend of hands-on leadership, security awareness, and the ability to respond quickly to operational needs in a fast-paced casino environment.

Qualifications

• At least 3 years of supervisory experience in the Table Games field.
• Understand and adhere to Missouri Gaming Commission regulations.
• MO Gaming License LEVEL 2 (preferred)

Responsibilities

• Stimulate business and develop quality players through personal interaction.
• Ensure all Table Games team members provide optimum service to guests.
• Maintain a pleasant, friendly attitude toward all guests and team members.
• Oversee the operation of the assigned shift in the absence of a Pit Manager.
• Assist in hiring and development of team members while ensuring adequate staffing.
• Ensure performance appraisals and coaching support for Table Games staff.
• Observe for cheating, scams, or unusual play and address issues.
• Maintain confidentiality of financial information and company procedures.

Skills

Supervisory experience

Guest service

Team leadership

Communication

Safety compliance

Job description

Bally's Kansas City is seeking a Table Games Supervisor to lead a busy team, ensure high standards of guest service, and maintain strict compliance with gaming regulations. The role requires supervising shifts, coaching staff, and collaborating with other departments to optimize operations.

The position emphasizes a blend of hands-on leadership, security awareness, and the ability to respond quickly to operational needs in a fast-paced casino environment.