Supervisor - Table Games

Bally's; Kansas City (MO); On-site; USD 51,000 - 60,000; Full time

Job summary

Bally's Kansas City is seeking a Table Games Supervisor to lead and develop the team, ensuring guests receive exceptional service during all shifts. You will monitor play for integrity, coach staff, assist in hiring, and ensure compliance with Missouri Gaming Commission regulations.

The role requires at least 3 years of supervisory experience in Table Games and MO Gaming License Level 2 preferred. This on-site position demands flexibility for late nights, weekends, and holidays, with a target

Qualifications

• At least 3 years of supervisory experience in the Table Games field.
• Understand and adhere to all Missouri Gaming Commission regulations and any other applicable federal, state, and local regulations.

Responsibilities

• Stimulate business and develop quality players through personal interaction.
• Ensure all Table Games team members provide optimum service to all guests.
• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Ensure technical proficiency of all Table Games team members through guidance and effective training programs.
• Observe and analyze the integrity of play and activity of guests and team members.
• Direct, support, and supervise all Table Games team members.
• Oversee the operation of the assigned shift in the absence of a Pit Manager.
• Assist in the hiring and development of team members while ensuring an adequate level of labor is used to perform to the required level of service.

Skills

Supervisory experience

Table Games

Regulatory compliance

Job description

• Stimulate business and develop quality players through personal interaction.
• Ensure all Table Games team members are providing optimum service to all guests.
• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Ensure technical proficiency of all Table Games team members through guidance and effective training programs.
• Observe and analyze the integrity of play and activity of guests and team members.
• Ensure adherence to all applicable laws, gaming regulations, and procedures.
• Direct, support, and supervise all Table Games team members.
• Oversee the operation of the assigned shift in the absence of a Pit Manager.
• Assist in the hiring and development of team members while ensuring an adequate level of labor is used to perform to the required level of service.
• Understand, administer, and review performance appraisals, set performance expectations, and provide coaching and operational support for Table Games team members.
• Mediate and solve problems for team members and guests.
• Establish and maintain effective lines of communication at all times throughout the department.
• Identify operational and organizational opportunities and work with the Table Games management team to recommend, develop, and implement sound solutions with peer group.
• Build rapport and coordinate daily activities with support departments.
• Supervise all activities and team members in Table Games pit.
• Analyze guests’ play to monitor for cheating scams, advantage play, card counters, and unusual or suspicious variations in play.
• Monitor staffing levels to ensure budgetary compliance.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
• Have complete knowledge of all casino events and promotional activities.
• Ensure the safety and security of all guests and team members.
• Comply with all policies and procedures established by Bally’s Kansas City and department management.
• Other duties as assigned or any reasonable request from any member of management.
• Appropriate use of office equipment, including personal computer, telephone with voice mail system, fax machine, and copy machine.
• Must be able to work any necessary hours, including late nights, weekends, and holidays.
• Read, write, and understand complex instructions and reports.
• Communicate appropriately with all casino guests, casino departments, and fellow team members.
• Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.
• Required to stand and walk, use hands to finger, handle, or feel objects, tools, and controls, reach with hands and arms, and talk and hear.
• Required to bend or stoop and to lift up to 100 pounds, including lifting overhead.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Exposed to variable temperatures, smoke, steam, and wet areas.
• The noise level in the work environment is usually somewhat loud.

Target Salary Range:

$24.50 to $29.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

Required

At least 3 years of supervisory experience in the Table Games fieldUnderstand and adhere to all Missouri Gaming Commission regulations and any other applicable federal, state, and/or local regulations.

Licenses & Certifications

Preferred

MO Gaming License LEVEL 2

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.