Table Games Leader & Guest Experience Coach

JACK Entertainment; Cleveland (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Prescription Drug, Dental, &

Life and Disability Insurance

Free Parking

Generous Paid Time Off Plan

Education Assistance up to $3,600 a y

401(k) Savings Plan and Match

Paid Breaks

Job summary

JACK Entertainment is seeking a Table Games Supervisor to support smooth casino operations and uphold high standards of guest service. You will train and lead the table games team, ensure game integrity, and resolve guest concerns while maintaining regulatory compliance.

The role emphasizes coaching, effective communication across departments, and maintaining a positive team atmosphere on the gaming floor.

Qualifications

• Experience in Table Games as a Dealer or Supervisor.
• 1–2 years supervisory experience.
• Broad knowledge of casino rules, regulations, and procedures, including good game security.
• Must be at least 21 years of age.

Responsibilities

• Lead, coach and support table games dealers to ensure legendary customer service.
• Ensure dealers have training, tools and mindset to enable them as service professionals.
• Lead in a way that creates continuous improvements in guest and employee experience.
• Ensure operational and game integrity.
• Track guest play and relay pertinent information to Manager.
• Resolve guest concerns quickly and professionally.
• Adapts table games limits to meet customer demand and business needs.
• Inform management and Surveillance of irregular play.
• Maintain bank floats and report significant cash transactions.
• Verify issuance of credit after signatures.
• Abide by Ohio Casino Control Commission regulations and company policies.
• Present a polished, professional image and lead by example.
• Hold team accountable to policies and procedures.

Skills

Team leadership

Customer service

Training

Regulatory compliance

Communication

Education

High school diploma or GED

College degree preferred

Job description

JACK Entertainment is seeking a Table Games Supervisor to support smooth casino operations and uphold high standards of guest service. You will train and lead the table games team, ensure game integrity, and resolve guest concerns while maintaining regulatory compliance.

The role emphasizes coaching, effective communication across departments, and maintaining a positive team atmosphere on the gaming floor.