Table Games Floor Supervisor - Petersburg

Live Casino & Hotel; Petersburg (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the gaming industry seeks a Table Games Supervisor in Virginia. This role involves supervising dealers, controlling gaming equipment, and ensuring a positive customer experience. The ideal candidate will have management skills, a background in gaming regulations, and a solid educational foundation to foster team development and compliance.

Benefits

Generous Bonus Structure

Comprehensive Health Coverage

Retirement Savings with Company Match

Leadership Development & Mentorship

Tuition Reimbursement

Exclusive Discounts

Qualifications

• 2 to 5 years of experience in table game operations.
• Ability to obtain and maintain necessary licensure.
• Experience in environments with alcohol and smoking.

Responsibilities

• Supervise and evaluate table game dealers.
• Manage administration tasks like fills/credits.
• Analyze customer play for cheating and suspicious activity.

Skills

Communication

Management

Customer Service

Problem Solving

Confidentiality

Analytical Skills

Education

4-year degree or equivalent work experience

Tools

Microsoft Office

Job description

Overview

Why We Need Your Talents:

At Live! we pride ourselves on our exceptional people. Our Team Members are the foundation of our success and the most valuable part of the Live! brand.

Responsible for the successful operation of the Table Games area, ensuring game integrity, safeguarding assets, and providing guests with a positive gaming experience.

Responsibilities:

1. Report to the Casino Pit Manager or Shift Operations Manager for duty performance.
2. Control gaming cards and equipment.
3. Supervise and evaluate the performance of table game dealers.
4. Assist and advise other departments to ensure successful table game operations.
5. Manage administration tasks such as fills/credits, player ratings, markers, and rundowns.
6. Analyze customer play for cheating, scams, counters, and suspicious activity.
7. Develop staff through evaluation and training.
8. Review table game activities and promotional status with managers.
9. Meet with departmental directors and managers as needed.
10. Provide excellent customer service.
11. Ensure the safety and security of guests and employees.
12. Perform other duties as assigned.

Skills to Help You Succeed:

• Maintain strict confidentiality of financial data, policies, and promotions.
• Communicate effectively through reports and performance goals.
• Demonstrate management abilities in table game operations.
• Maintain positive interpersonal relationships among personnel.
• Possess strong oral and written communication skills.
• Willing to take responsibility for performance outcomes.
• Achieve departmental budget and goals.
• Manage staff effectively.
• Complete duties, paperwork, and reports accurately.
• Proficient with Microsoft Office products.
• Analyze departmental needs and results.
• Solve complex problems.
• Knowledge of specified games and gaming regulations.
• Ability to handle monetary transactions and chips.
• Knowledge of theft techniques.
• Excellent guest relations and customer service skills.

Qualifications:

• 2 to 5 years of experience with a 4-year degree or equivalent work experience.
• Ability to work in an environment with alcohol and smoking.
• Technical school education in specified games.
• Must obtain and maintain licensure as required by regulatory authorities.

Physical Requirements:

• Sitting 5%
• Walking 10%
• Standing 75%
• Keyboarding 10%
• Climbing stairs multiple times daily and using elevators.
• Extended hours and flexible scheduling required.

What We Offer:

• Generous Bonus Structure
• Comprehensive Health Coverage
• Retirement Savings with Company Match
• Leadership Development & Mentorship
• Tuition Reimbursement
• Exclusive Discounts

Life at Live!

Our team members can expect:

• An exciting, unique experience.
• Power and responsibility to prioritize service and community.
• A diverse, inclusive team environment.
• Tools and resources for career growth.
• Hard work and fun.

• Live! operates 24/7 as a high-energy casino fostering fairness, teamwork, and fun.
• The environment is fast-paced, requiring energy and urgency.
• Exposure to smoke, bright lights, and loud noises.