Table Games Shift Manager - Petersburg

Live Casino & Hotel; Petersburg (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

Live Casino & Hotel is seeking a Table Games Shift Manager to lead operations in a dynamic casino environment. This role involves overseeing game operations, managing staff performance, and ensuring excellent customer service in a fast-paced, 24/7 atmosphere. Candidates must have significant casino experience and a leadership background.

Benefits

Generous bonus structure

Comprehensive health coverage

Retirement savings with company match

Tuition reimbursement

Exclusive discounts on travel and entertainment

Qualifications

• 7-10 years of casino operations experience and management of a large staff.
• Availability for extended hours in a 24/7 operation.
• Ability to obtain and maintain licensure.

Responsibilities

• Oversee daily table games operations and manage departmental performance.
• Analyze customer play for cheating and monitor rated players.
• Manage departmental budgets and staff development.

Skills

Problem-solving

Public relations

Customer service

Analytical skills

Mathematical skills

Education

4-year degree or equivalent experience

Job description

Overview

Why We Need Your Talents:

With our rapid projected expansion, the Live! Casino & Hotel Brand is seeking talented individuals to grow with us and help drive our future success.

The Table Games Shift Manager oversees shift operations of the casino and all departments in the absence of or alongside department heads.

Responsibilities

1. Report to the Vice President of Table Games on the performance of assigned duties.
2. Supervise and evaluate Assistant Shift Manager, Pit Managers, Floor Supervisors, and Dealers.
3. Assist and advise other departments and personnel to ensure the success of the table games and overall company operations.
4. Oversee daily table games operations.
5. Analyze customer play for cheating, scams, counters, and suspicious activities; monitor rated players for database input.
6. Review staffing levels, delegate responsibilities, and manage team performance.
7. Participate in staff development, hiring, evaluations, and disciplinary actions.
8. Manage departmental financial data.
9. Review table game activities and promotional status with the Director of Casino Operations.
10. Monitor and adjust performance relative to local competitors.
11. Meet with departmental managers and supervisors as needed.
12. Provide excellent customer service and maintain employee relations.
13. Ensure safety and security of guests and staff, managing processes to reduce injuries.
14. Perform other duties as assigned.
15. Maintain confidentiality of financial data, casino policies, and promotions through reports and performance goals.
16. Demonstrate management abilities in overseeing table games operations.
17. Maintain positive interpersonal relationships among staff.
18. Communicate effectively both orally and in writing.
19. Exhibit strong public relations and customer service skills.
20. Take responsibility for overall performance of table games, slot operations, and the property.
21. Manage departmental budgets and goals effectively.
22. Train and manage staff efficiently.
23. Complete duties, paperwork, and reports accurately.

Skills to Help You Succeed

• Proficiency with Microsoft Office products.
• Ability to analyze departmental needs and results.
• Problem-solving skills.
• Knowledge of table game operations, gaming regulations, and beverage control regulations.
• Understanding of theft techniques.
• Good public relations and guest service skills.
• Ability to work under time pressure in an interruptive environment.
• Accurate paperwork and form completion skills.
• Basic mathematical skills.
• Knowledge of company policies, IRS Bank Secrecy Act, and internal controls.
• Familiarity with all guest facilities on the property.
• Maintain a friendly, welcoming attitude and awareness of events and promotions.

Qualifications

Must-Haves:

• 7-10 years of casino operations experience and management of a large staff, with a 4-year degree or equivalent experience.
• Availability for extended hours in a 24/7 operation.
• Ability to work in an environment with alcohol and smoking.
• Ability to obtain and maintain licensure as required by regulatory authorities.

Physical Requirements

• Ability and energy to move around a large casino space.
• Sitting 25%, walking 60%, standing 15%.
• Keyboarding 25%.
• Use of stairs and elevators multiple times daily.

What We Offer

• Generous bonus structure.
• Comprehensive health coverage.
• Retirement savings with company match.
• Leadership development and mentorship programs.
• Tuition reimbursement.
• Exclusive discounts on travel, services, goods, and entertainment.

Life at Live!

Our management team supports diversity, prioritizes guest and community service, provides growth opportunities, and fosters a fun, high-energy environment. Please note, Live! operates 24/7 and involves exposure to alcohol and smoking environments.