Table Games Assistant Shift Manager - Petersburg

Live Casino & Hotel; Petersburg (VA); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading casino is seeking a Table Games Assistant Shift Manager to oversee operations and staff within a fast-paced environment. This role requires strong management skills, relevant experience, and the ability to ensure excellent customer service. The selected candidate will supervise and support table games operations while contributing to strategic goals. A generous bonus structure and comprehensive benefits are offered, along with leadership development opportunities.

Benefits

Generous bonus structure

Comprehensive health coverage

Retirement plan with company match

Leadership development and mentorship programs

Tuition reimbursement

Exclusive discounts

Qualifications

• 5-7 years of casino management experience with a large staff.
• Ability to obtain and maintain necessary gaming licenses.
• Four-year degree in a related field or comparable work experience.

Responsibilities

• Assist the Table Games Shift Manager in department performance.
• Supervise Pit Managers, Dealers, and staff.
• Monitor customer play and manage departmental budget.

Skills

Management

Communication

Customer Service

Public Relations

Confidentiality

Ability to work under pressure

Education

Bachelor's degree in related field

Equivalent work experience

Tools

Microsoft Office

Job description

Overview

Why We Need Your Talents:

With our rapid projected expansion, the Live! Casino & Hotel Brand is seeking talented individuals to grow with us and contribute to our future success.

The Table Games Assistant Shift Manager reports to the Table Games Shift Manager and oversees shift operations of the casino, stepping in for or assisting department heads as needed.

Responsibilities

1. Assist the Table Games Shift Manager in ensuring successful department performance.
2. Supervise Pit Managers, Floor Supervisors, Dealers, and Pit Clerks.
3. Support other departments and staff to ensure the success of table games and the overall company.
4. Oversee daily table games operations in the absence of the Shift Manager.
5. Monitor customer play for cheating, scams, and suspicious behavior; track rated players.
6. Review staffing, delegate responsibilities, and develop staff through hiring, evaluations, and disciplinary actions.
7. Manage departmental budget, goals, and financial data.
8. Review and adjust table game activities and promotional status.
9. Collaborate with departmental leaders and ensure excellent customer service and employee relations.
10. Ensure safety and security for guests and staff, managing loss prevention programs.
11. Perform other duties as assigned.

Skills to Help You Succeed

• Proficiency in Microsoft Office.
• Ability to maintain confidentiality of financial and operational data.
• Strong management, communication, public relations, and customer service skills.
• Willingness to take overall responsibility for department performance.
• Experience managing budgets and staff effectively.
• Knowledge of gaming regulations, theft techniques, and casino operations.
• Ability to work under pressure and in a high-energy environment.
• Physical ability to move throughout the casino environment, including stairs and extended hours.

Qualifications

• 5-7 years of casino management experience with a large staff, or equivalent.
• Four-year degree in a related field or comparable work experience.
• Ability to obtain and maintain necessary gaming licenses.

Physical Requirements

• Ability to move quickly within a large casino environment.
• Sitting 25%, walking 60%, standing 15%.
• Keyboarding 25% and ability to use stairs and elevators.
• Availability for extended hours, including nights and weekends.

What We Offer

• Generous bonus structure.
• Comprehensive health coverage.
• Retirement plan with company match.
• Leadership development and mentorship programs.
• Tuition reimbursement.
• Exclusive discounts.

Life at Live!

Our management team enjoys:

• Valuing diversity and building strong teams.
• Prioritizing guest and community service.
• Career growth opportunities.
• An exciting, dynamic industry environment.
• Having fun while working hard.

Note: Live! operates 24/7 in a high-energy environment with exposure to alcohol and smoking.