Table Games Floor Supervisor - Guest Service Leader

Bally; Chicago (IL); On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

$7 Daily Garage Parking

Job summary

Bally in Chicago is seeking a Table Games Floor Supervisor to lead staffing, scheduling, and supervision of the table games department in a fast-paced casino environment. You will mentor staff, enforce policies, and ensure regulatory compliance while maintaining a safe, guest-focused atmosphere.

Applicants should have at least two years of supervisory experience in a casino, knowledge of casino rules and gaming regulations, and strong math, organizational, and leadership skills.

Qualifications

• Must be 21 years of age or older.
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
• Must be a high school graduate or equivalent.
• Must have knowledge of all casino game rules.
• Must have knowledge of all applicable gaming regulations.
• Must have a minimum of two years as a Table Games Floor Supervisor casino management required.
• Requires above-average math skills.
• Experience with scheduling and budgeting in a casino environment.
• Strong organizational, planning, and supervisory skills are required.
• Must have open work availability to work nights, weekends, and holidays.

Responsibilities

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Mentor team members to provide superior guest service
• Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Properly staff and schedule table games department efficiently, keeping in mind special events, weather, and business conditions
• Train and develop table games team members through education, training, coaching, and corrective action
• Develop and maintain a safe, professional, and friendly work environment
• Oversee the overall integrity of the table games department
• Perform other duties as assigned
• Maintain compliance with regulations and company policies to ensure a secure gaming environment

Skills

Supervisory skills

Scheduling

Budgeting

Casino rules

Regulatory compliance

Communication

Detail oriented

Education

High School or better

Job description

Bally in Chicago is seeking a Table Games Floor Supervisor to lead staffing, scheduling, and supervision of the table games department in a fast-paced casino environment. You will mentor staff, enforce policies, and ensure regulatory compliance while maintaining a safe, guest-focused atmosphere.

Applicants should have at least two years of supervisory experience in a casino, knowledge of casino rules and gaming regulations, and strong math, organizational, and leadership skills.