Table Games Floor Supervisor

Bally's Corporation; South Lake Tahoe (NV); On-site; USD 60,000 - 85,000; Full time

Job summary

Bally's Corporation in Nevada seeks a Casino Shift Supervisor to oversee the daily operations of the Table Games and Slots on their shift. You will supervise staff, ensure guest satisfaction, and maintain compliance while managing casino floor activities and customer service standards.

The role emphasizes leadership on the gaming floor, accountability for gaming equipment, and effective handling of guest concerns to sustain high service levels.

Responsibilities

• Supervise staff and daily management of a designated shift in the Casino Operations department.
• Provide oversight for all games, game protection, and overall operation of Table Games/Slots on their shift.
• Schedule adherence and coordinate with manager on scheduling concerns with attention to guest satisfaction.
• Promote and demonstrate superior customer service in line with department and company standards.
• Oversee the gaming floor on the assigned shift and address customer concerns promptly.
• Monitor chips and cash transactions between dealers and customers and ensure proper payouts.
• Maintain accountability for chips, cards, dice and all gaming equipment.
• Verify table inventories and manage table limits.
• Engage with team members on their shift, addressing feedback, suggestions, complaints, and grievances.
• Support the integrity of daily Table Games and ensure regulatory compliance.
• Maintain confidentiality in all departmental and company matters.

Job description

Bally's Corporation in Nevada seeks a Casino Shift Supervisor to oversee the daily operations of the Table Games and Slots on their shift. You will supervise staff, ensure guest satisfaction, and maintain compliance while managing casino floor activities and customer service standards.

The role emphasizes leadership on the gaming floor, accountability for gaming equipment, and effective handling of guest concerns to sustain high service levels.