Table Games Lead & Guest Experience Supervisor

Bally’s Corporation; Rock Island (IL); On-site; USD 30,000 - 39,000; Full time

Job summary

Bally's Corporation seeks a supervisory dealer to oversee floor games, ensure compliance with game rules, and maintain guest satisfaction on the gaming floor. The role requires leadership, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

The position emphasizes training and coaching staff, maintaining accurate pit paperwork, and delivering exceptional guest service while adhering to regulatory requirements. Weekend/evening shifts are expected.

Qualifications

• High school diploma or GED required.
• Illinois Gaming Board License Level 2 required.
• Two years dealer experience preferred.

Responsibilities

• Maintains a clear line of communication at all levels of operation when appropriate.
• Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures.
• Ensures accuracy and completion of all signed paperwork and pit documents.
• Maintains frequent and effective contact with guests.
• Deals all games supervised.
• Maintains a thorough knowledge of all rules regarding games supervised.
• Prioritizes tasks and handles multiple projects simultaneously.
• Investigates and resolves customer complaints and issues.
• Conducts employee coaching sessions.
• Assists in training staff.
• Answers customer questions about game information.
• Performs as a team member and assists fellow associates to ensure a smooth operation.
• Greets guests appropriately, treating each person as an individual and in a professional manner.
• Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance.
• Coordinates and completes hourly evaluations on hourly associates.
• Completes other duties as assigned.

Skills

Guest service

Communication

Team leadership

Stress management

Multitasking

Physical stamina

Time management

Work hours flexibility

Deal multiple games

Math skills

Customer service

Education

High School Diploma or GED

Illinois Gaming Board License Level 2

Tools

MS Office

Excel

Word

Email

Job description

Bally's Corporation seeks a supervisory dealer to oversee floor games, ensure compliance with game rules, and maintain guest satisfaction on the gaming floor. The role requires leadership, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

The position emphasizes training and coaching staff, maintaining accurate pit paperwork, and delivering exceptional guest service while adhering to regulatory requirements. Weekend/evening shifts are expected.