Casino Games Floor Supervisor

Bally's Atlantic City Casino Resort; Atlantic City (NJ); On-site; USD 33,000 - 44,000; Full time

Job summary

Bally's Atlantic City Casino Resort is seeking a dealer supervisor to oversee gaming table procedures and transaction verifications within the supervised area, ensuring proper pace and guest satisfaction. This role requires maintaining awareness of game activity and addressing issues promptly to protect guest experience.

The position emphasizes motivating dealers, coaching performance, and delivering on customer service objectives while ensuring compliance with rules and policies of the casino

Qualifications

• Direct dealing experience with the game(s) contained in assigned pit area.
• Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision.

Responsibilities

• Verifies all gaming table transactions in supervised area.
• Maintains awareness of activity on games in area of supervision; settles disputes.
• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
• Directly responsible for customer service objectives.
• Communicates service breakdowns and team plans in buzz sessions and facilitates meetings.
• Keeps team informed of property promotions and events.

Skills

Customer service

Leadership

Communication

Dispute resolution

Job description

Bally's Atlantic City Casino Resort is seeking a dealer supervisor to oversee gaming table procedures and transaction verifications within the supervised area, ensuring proper pace and guest satisfaction. This role requires maintaining awareness of game activity and addressing issues promptly to protect guest experience.

The position emphasizes motivating dealers, coaching performance, and delivering on customer service objectives while ensuring compliance with rules and policies of the casino