Table Games Floor Lead – Supervise Dealers & Guests

Bally's Interactive; East St. Louis (IL); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Top pay

Health packages

Paid time off

Tuition reimbursement

401k with match

Shift differential

Smoke-free environment

Department variety

Job summary

Bally’s Interactive is seeking a Table Games Floorperson to lead its table games operations and ensure top-tier guest service. You’ll supervise dealers, resolve guest concerns, and uphold internal controls while maintaining a safe environment for patrons and staff.

The role requires supervisory skills, strong organization, and the ability to work flexible hours including nights and weekends. Gaming industry experience is essential for success in this position.

Qualifications

• High school diploma, GED or equivalent; some college preferred.
• 2 years or more in table games department experience preferred.
• Gaming industry experience is required.
• Excellent teamwork, guest service and communication skills.

Responsibilities

• Supervise table game operations and dealers; perform duties of a dealer as needed.
• Resolve customer complaints and disputes to maintain guest satisfaction.
• Set guest service standards and ensure team adherence.
• Evaluate dealers and assign them to appropriate tables based on skills.
• Maintain accurate departmental documentation and compliance with rules.
• Coordinate with other departments to ensure gaming integrity.

Skills

Teamwork

Guest service

Communication skills

Interpersonal skills

Professional demeanor

Education

High school diploma or GED

Some college

Tools

Basic computer skills

Math skills

Statistical math

Financial math

Job description

Bally’s Interactive is seeking a Table Games Floorperson to lead its table games operations and ensure top-tier guest service. You’ll supervise dealers, resolve guest concerns, and uphold internal controls while maintaining a safe environment for patrons and staff.

The role requires supervisory skills, strong organization, and the ability to work flexible hours including nights and weekends. Gaming industry experience is essential for success in this position.