Table Games Floor Lead — Elevate Guest Experience

Ho-Chunk, Inc.; Omaha (NE); Hybrid; USD 36,000 - 41,000; Full time

Job summary

Ho-Chunk, Inc. is seeking a Table Games Floor Supervisor to oversee daily table games operations at WarHorse Gaming Omaha, LLC. This full-time role focuses on coaching dealers, ensuring compliance with gaming regulations, and driving guest satisfaction on an ongoing basis.

You will supervise staff, monitor play for irregularities, manage scheduling, and collaborate with management to improve operations and profitability. Evening, weekend, and holiday availability is required.

Qualifications

• Must be 21 years of age or older.
• High school diploma, GED, or equivalent experience.
• Three (3) years of experience in table games operations, including time spent as a Dealer, Floor Supervisor, or Pit Supervisor.
• Strong understanding of table game rules, regulations, and internal control systems.
• Excellent organizational, leadership, and customer service skills.
• Proficiency in Microsoft Office Suite or related software.
• Working knowledge of player tracking systems and complimentary guidelines consistent with industry standards.

Responsibilities

• Supervise, coach, and direct dealers to ensure proper execution of all table games procedures and compliance with gaming regulations.
• Monitor game activity, wager amounts, and player behavior to identify irregularities or potential issues.
• Track and document guest play, including purchase amounts, wins/losses, and average bet size.
• Maintain appropriate table inventory levels and coordinate fills and credits.
• Issue and inspect playing cards and dice at the beginning of each shift for irregularities or defects.
• Assist with scheduling, training, evaluations, and disciplinary actions for table games team members.
• Support ongoing team member development through mentorship, communication, and feedback.
• Investigate and resolve guest concerns in a professional and timely manner.
• Enforce all safety regulations and ensure compliance with internal controls, policies, and procedures.
• Maintain strict confidentiality of company, guest, and team member information.
• Collaborate with management to recommend improvements to table games operations and guest experience.
• Perform additional duties as assigned.

Skills

Table games operations

Leadership

Customer service

Microsoft Office

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office Suite

Player tracking systems

Job description

Ho-Chunk, Inc. is seeking a Table Games Floor Supervisor to oversee daily table games operations at WarHorse Gaming Omaha, LLC. This full-time role focuses on coaching dealers, ensuring compliance with gaming regulations, and driving guest satisfaction on an ongoing basis.

You will supervise staff, monitor play for irregularities, manage scheduling, and collaborate with management to improve operations and profitability. Evening, weekend, and holiday availability is required.