Table Games Floor Lead (Swing Shift)

Ho--chunk,-Inc; Lincoln (NE); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Federal Employees Medical Coverage

Full Insurance Coverage offerings

401K with Day 1 Vesting & Company&nbsp

Quarterly Incentive Program

Vacation, Holiday & Sick Days

Discounted Meal Program

Job summary

WarHorse Gaming Lincoln, LLC, a division of Ho-Chunk, Inc., is seeking a Table Games Floor Supervisor to oversee daily table games operations in Lincoln, NE. You will coach dealers, monitor activity, and ensure adherence to policies, regulations, and internal controls.

The role requires 21+ with 3 years in table games operations, strong leadership, and guest-service excellence. Swing shift; evenings, weekends, and holidays. Includes comprehensive benefits and annual incentives.

Qualifications

• Must be 21 years of age or older.
• High school diploma, GED, or equivalent experience.
• Three (3) years of experience in table games operations, including time spent as a Dealer, Floor Supervisor, or Pit Supervisor.
• Strong understanding of table game rules, regulations, and internal control systems.
• Excellent organizational, leadership, and customer service skills.
• Proficiency in Microsoft Office Suite or related software.
• Working knowledge of player tracking systems and complimentary guidelines consistent with industry standards.
• Commitment to guest service excellence and ethical conduct.

Responsibilities

• Supervise, coach, and direct dealers to ensure proper execution of all table games procedures and compliance with gaming regulations.
• Monitor game activity, wager amounts, and player behavior to identify irregularities or potential issues.
• Track and document guest play, including purchase amounts, wins/losses, and average bet size.
• Maintain appropriate table inventory levels and coordinate fills and credits.
• Issue and inspect playing cards and dice at the beginning of each shift for irregularities or defects.
• Assist with scheduling, training, evaluations, and disciplinary actions for table games team members.
• Support ongoing team member development through mentorship, communication, and feedback.
• Investigate and resolve guest concerns in a professional and timely manner.

Skills

Leadership

Customer service

Analytical thinking

Team coaching

Education

High school diploma or GED

Tools

Microsoft Office

Job description

WarHorse Gaming Lincoln, LLC, a division of Ho-Chunk, Inc., is seeking a Table Games Floor Supervisor to oversee daily table games operations in Lincoln, NE. You will coach dealers, monitor activity, and ensure adherence to policies, regulations, and internal controls.

The role requires 21+ with 3 years in table games operations, strong leadership, and guest-service excellence. Swing shift; evenings, weekends, and holidays. Includes comprehensive benefits and annual incentives.