Table Games Floor Supervisor

ViziRecruiter,LLC.; Henderson (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

PENN Entertainment in Henderson, NV seeks a Table Games Supervisor to lead the table games department, supervise staff, ensure guest satisfaction, and coordinate scheduling. You’ll help manage budgets, monitor performance, and protect gaming integrity while driving profitability and high service standards.

Qualifying candidates should have an AA degree, 1–2 years of supervisory experience in table games, knowledge of craps, baccarat and Pai Gow, and proficiency in Microsoft Excel.

Qualifications

• Must be at least 21 years of age.
• Associate degree (A.A.) in related field; one year's experience in Table Games or equivalent combination of education and experience.
• 1 – 2 years Table Games Supervisory experience preferred.

Responsibilities

• Responsible for supervising staff and management in the table games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• May be responsible for assisting in the department's budget process by providing recommendations; supporting compliance to departmental budget initiatives; reporting budget concerns to manager.
• Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management to maximize profitability.
• Makes suggestions for the improvement of standard operating procedures as needed.
• Shares responsibility of the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team members feedback, suggestions, complaints, and grievances.
• Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.
• Assists with verifications of table inventories and effectively manages table limits.
• Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
• Maintains a continuous inspection of cards and dice ensuring the security of assigned table games.
• Shares responsibility for the overall integrity of daily operations.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures efficient operations table games protection.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.
• Accounts for chips on assigned games. This includes but not limited to making fills and credits as needed.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Skills

Table Games Supervisory

Customer service

Microsoft Excel

Communication skills

Education

Associate degree (A.A.) in related field

Job description

PENN Entertainment in Henderson, NV seeks a Table Games Supervisor to lead the table games department, supervise staff, ensure guest satisfaction, and coordinate scheduling. You’ll help manage budgets, monitor performance, and protect gaming integrity while driving profitability and high service standards.

Qualifying candidates should have an AA degree, 1–2 years of supervisory experience in table games, knowledge of craps, baccarat and Pai Gow, and proficiency in Microsoft Excel.