Table Games Floor Lead — Casino Operations & Team Coaching

WarHorse Gaming; Omaha (NE); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Federal Employees Medical Coverage

Full Insurance Coverage offerings

401K with Day 1 Vesting & Company Mask

Quarterly Incentive Program

Vacation, Holiday & Sick Days

Discounted Meal Program

Job summary

WarHorse Gaming Omaha, LLC is seeking a Table Games Floor Supervisor to oversee daily casino floor table games and ensure compliance with regulations and internal controls. You will direct dealers, monitor activity, and manage guest interactions to uphold service standards.

The role requires 21+, a 3-year table games background, strong leadership and communication, and proficiency with MS Office and player-tracking systems. Full-time schedule includes evenings, weekends, and holidays.

Qualifications

• Must be 21 years of age or older.
• High school diploma, GED, or equivalent experience.
• Three (3) years of experience in table games operations including time as Dealer, Floor Supervisor, or Pit Supervisor.
• Strong understanding of table game rules, regulations, and internal control systems.
• Excellent organizational, leadership, and customer service skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office Suite or related software.
• Working knowledge of player tracking systems and complimentary guidelines.
• Commitment to guest service excellence and ethical conduct.

Responsibilities

• Supervise, coach, and direct dealers to ensure proper execution of table games procedures and regulatory compliance.
• Monitor game activity, wager amounts, and player behavior to identify irregularities.
• Track and document guest play including purchases, wins/losses, and average bet size.
• Maintain table inventory levels and coordinate fills/credits.
• Inspect playing cards and dice at shift start for irregularities or defects.
• Assist with scheduling, training, evaluations, and disciplinary actions for staff.
• Mentor and provide feedback to team members.
• Investigate and resolve guest concerns professionally and promptly.
• Enforce safety regulations and internal controls.
• Maintain confidentiality of company, guest, and staff information.
• Collaborate with management on improvements to operations and guest experience.
• Perform additional duties as assigned.

Skills

Leadership

Customer service

Analytical skills

Organizational skills

Communication

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Player tracking systems

Job description

WarHorse Gaming Omaha, LLC is seeking a Table Games Floor Supervisor to oversee daily casino floor table games and ensure compliance with regulations and internal controls. You will direct dealers, monitor activity, and manage guest interactions to uphold service standards.

The role requires 21+, a 3-year table games background, strong leadership and communication, and proficiency with MS Office and player-tracking systems. Full-time schedule includes evenings, weekends, and holidays.