Table Games Director: Pre-Open & Guest Experience

Bally's Interactive; Chicago (IL); On-site; USD 135,000 - 165,000; Full time

Benefits offered by this job

Garage parking

Job summary

Bally's Interactive in Chicago region seeks an experienced leader to drive all pre-opening Table Games and Poker activities, including staffing, floor planning, system setup, and policy implementation to ensure operational readiness from day one.

The role partners with Gaming Operations, vendors, and internal stakeholders to install equipment, design the floor, set game mix and limits, and deliver a world-class guest experience.

Responsibilities

• Lead pre-opening Table Games and Poker activities, including staffing, floor planning, system configuration, and policies.
• Partner with Gaming Operations leadership, vendors, and internal stakeholders for opening preparations, including equipment installation, floor design, game mix strategy, and table limits.
• Establish dealer training programs, service standards, and a high-performance culture delivering Bally's guest experience from day one.
• Oversee all aspects of Table Games and Poker operations, including daily performance, game spread optimization, table limits, tournaments, and revenue initiatives.
• Analyze KPIs and leverage data-driven strategies to improve operational efficiency, guest satisfaction, and financial performance.
• Evaluate and implement new gaming products, technologies, and enhancements while maintaining strong vendor relationships.
• Champion guest service standards through player development, engagement, issue resolution, and collaboration with resort partners.
• Partner with Marketing, Player Development, Hotel, Food & Beverage, and Entertainment teams to execute promotions, events, and loyalty experiences.
• Recruit, develop, and lead a high-performing team with integrity, accountability, inclusivity, engagement, and service excellence.
• Oversee talent management including hiring, training, scheduling, performance management, succession planning, and development.
• Manage departmental budgets, labor expenses, and financial performance with strategic input to executive leadership.
• Ensure compliance with all policies, internal controls, and gaming regulations while coordinating with Security, Surveillance, Compliance, and Audit.

Job description

Bally's Interactive in Chicago region seeks an experienced leader to drive all pre-opening Table Games and Poker activities, including staffing, floor planning, system setup, and policy implementation to ensure operational readiness from day one.

The role partners with Gaming Operations, vendors, and internal stakeholders to install equipment, design the floor, set game mix and limits, and deliver a world-class guest experience.