TA Process & Operations Leader

QTS Data Centers; Duluth (GA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Q-Rest Sabbatical

Employee Stock Purchase Plan

QTS scholarship for dependents

Eagle Club Award Trip Eligibility

Paid Volunteer and Floating days

Tuition Assistance, Parental Leave and

Military Leave Assistance

Job summary

QTS Data Centers is seeking a Senior Recruiting Systems Specialist to own the end-to-end operating model for ATS/CRM platforms. You will drive process adoption, use data to improve workflows, and coordinate with IT/vendors to maintain reliable, scalable recruiting operations.

You will lead a small team, manage stakeholder relationships, and champion change management to improve cycle times, data quality, and compliance while delivering clear documentation and training materials.

Qualifications

• 5+ years of experience supporting Recruiting Systems (ATS/CRM or HRIS) with a focus on operating model and production support.
• Experience maintaining reliable operations (scheduled processes, integrations, and recurring deliverables) with IT/vendors.
• Proven change management and process adoption with stakeholders.
• Ability to translate insights into clear requirements, communications, training/job aids, and reinforcement; experience leading a small team (2–3) with strong communication and stakeholder management.

Responsibilities

• Own the end-to-end operating model for Recruiting Systems: intake, triage, prioritization, escalation; set SLAs; ensure day-to-day support and improvements.
• Use recruiting data to improve processes and drive process adoption; define adoption signals and surface friction points.
• Maintain a reliable run process for scheduled jobs and integrations; monitor, escalate, and coordinate with IT/vendors; keep runbooks current.
• Lead continuous improvement and change delivery: define roadmap, gather requirements, run testing/releases, and publish documentation; coach a small team.

Skills

Workday Recruiting

Data governance

Operational reliability

Change management

People leadership

Education

5+ years Recruiting Systems experience

Tools

ATS/CRM/HRIS

Job description

QTS Data Centers is seeking a Senior Recruiting Systems Specialist to own the end-to-end operating model for ATS/CRM platforms. You will drive process adoption, use data to improve workflows, and coordinate with IT/vendors to maintain reliable, scalable recruiting operations.

You will lead a small team, manage stakeholder relationships, and champion change management to improve cycle times, data quality, and compliance while delivering clear documentation and training materials.