Talent Acquisition Process Lead | Drive Recruiting Ops & Change

QTS Data Centers; Overland Park (KS); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Q-Rest Sabbatical

Employee Stock Purchase Plan

QTS scholarship for dependents

Eagle Club Award Trip Eligibility

Paid Volunteer and Floating days

Tuition Assistance, Parental Leave and

Job summary

QTS Data Centers is seeking an experienced Recruiting Systems Operations leader to drive the end-to-end operating model for ATS/CRM tools and HRIS. You will define intake and SLAs, oversee daily support, and use data to improve processes and adoption across the recruiting function.

You will manage a small team, coordinate with IT/vendors, and lead change initiatives with stakeholders to ensure privacy, security and compliance while delivering measurable outcomes.

Qualifications

• 5+ years of experience supporting Recruiting Systems (ATS/CRM or HRIS).
• Experience maintaining reliable operations and partnering with IT/vendors to resolve issues.
• Proven change management and process adoption with stakeholders.
• Experience leading a small team (2–3 direct reports) with strong communication, documentation, and stakeholder management.
• Ability to turn insights into clear requirements, training/job aids, and reinforcement; measure outcomes and iterate.

Responsibilities

• Own the end-to-end operating model for Recruiting Systems: intake, triage, prioritization, escalation; set SLAs; ensure day-to-day support and improvements.
• Use recruiting data to improve processes and drive adoption: define adoption/quality signals and surface friction points; partner with TA leaders to prioritize fixes.
• Maintain a reliable run process for scheduled jobs, integrations, and recurring deliverables; monitor execution and coordinate with IT/vendors.
• Lead continuous improvement and change delivery: define roadmap, run testing/releases, publish clear documentation; coach a team.

Skills

Workday Recruiting

Data governance

Operational reliability

Change management

People leadership

Tools

ATS/CRM/HRIS

Job description

QTS Data Centers is seeking an experienced Recruiting Systems Operations leader to drive the end-to-end operating model for ATS/CRM tools and HRIS. You will define intake and SLAs, oversee daily support, and use data to improve processes and adoption across the recruiting function.

You will manage a small team, coordinate with IT/vendors, and lead change initiatives with stakeholders to ensure privacy, security and compliance while delivering measurable outcomes.