Salesforce Support Engineer — Onboarding & Diagnostics

Leadout Capital; Indianapolis (IN); On-site; USD 80,000 - 110,000; Full time

Job summary

Leadout Capital is seeking a technical support engineer to lead the end-to-end customer experience on Salesforce products, including Sales Cloud. You will diagnose complex issues, collaborate with Product Engineering, and provide onboarding sessions to help customers adopt and maximize the platform.

The role emphasizes strong communication, problem-solving, and the ability to explain technical concepts to non-technical stakeholders in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent experience in a technical field.
• 2+ years in technical support or customer-facing roles.
• Experience troubleshooting software applications and debugging code.

Responsibilities

• Lead end-to-end customer technical experience from diagnosis to resolution.
• Diagnose and resolve complex Salesforce platform issues (Sales Cloud).
• Coordinate cross-functional escalation and product engineering involvement.
• Provide onboarding support and technical discovery sessions for new customers.
• Guide customers on best practices, configuration, and architecture.

Skills

Technical support

Software debugging

SQL concepts

Data management

Customer communication

English proficiency

Cross-functional collaboration

Prioritization

Problem solving

Education

Bachelor's degree in Computer Science, Engineering, or related technical discipline

Tools

Salesforce

Spiff

Tableau

Apex

Job description

Leadout Capital is seeking a technical support engineer to lead the end-to-end customer experience on Salesforce products, including Sales Cloud. You will diagnose complex issues, collaborate with Product Engineering, and provide onboarding sessions to help customers adopt and maximize the platform.

The role emphasizes strong communication, problem-solving, and the ability to explain technical concepts to non-technical stakeholders in a fast-paced environment.