Systems Support & Troubleshooting Specialist

mhnetwork; Huntington (WV); On-site; USD 42,000 - 52,000; Full time

Job summary

mhnetwork is seeking a professional to provide technical support and assistance to customers regarding computer systems, hardware, and software. The role focuses on ensuring client satisfaction and operability of technology, including printers, and requires clear, courteous communication.

Responsibilities include responding to questions by phone, email or in person, installing software/hardware, logging tickets, creating user documentation, and helping nurse managers with specialized queries.

Qualifications

• Associate's degree in computer science or related field is required or strongly preferred.
• Strong working knowledge of computer systems, hardware, and software.
• Excellent communication and interpersonal skills; openness to learning new technologies.
• Problem-solving, analytical and team-working abilities.

Responsibilities

• Respond to questions by phone, email, in person, or remote access.
• Provide installation, configuration, setup, maintenance and troubleshooting of computer systems, hardware and software.
• Install new software and hardware; oversee setup and customization for staff.
• Create or log enhancements and user documentation; provide help desk support.
• Log tickets promptly; communicate resolution and maintain records.
• Offer calm, patient support and ensure efficient operation of systems.
• Collaborate with colleagues; participate in meetings to support user needs.
• Assist with specialized queries requested by nurse managers.
• Maintain time management practices and document issue resolution.

Skills

Excellent communication

Teamwork

Problem solving

Analytical thinking

Time management

Documentation

Adaptability

Education

Associate's degree in computer science

Health Information Systems related field preferred

Certification in related field

Tools

Microsoft Word

Microsoft Excel

Databases

Job description

mhnetwork is seeking a professional to provide technical support and assistance to customers regarding computer systems, hardware, and software. The role focuses on ensuring client satisfaction and operability of technology, including printers, and requires clear, courteous communication.

Responsibilities include responding to questions by phone, email or in person, installing software/hardware, logging tickets, creating user documentation, and helping nurse managers with specialized queries.