IT Support Specialist: End-User Tech & Network Help

MAA; Germantown (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

MAA is seeking an IT Support Analyst to provide end-user support for hardware, software, and networks. You will train users, assist with network connectivity, and resolve issues while maintaining security and documenting steps in the ticketing system.

The role supports IT initiatives, participates in procurement and inventory, and emphasizes professional customer service and effective communication.

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or other computer related field with 1–3 years of work experience; or an equivalent combination of education and experience.
• Knowledge of Windows Operating Systems and the Microsoft Office installation process.
• Knowledge of ODBC connectivity for SQL Server.
• Experience with Active Directory preferred.
• Strong communication and customer-service skills.

Responsibilities

• Performs day-to-day end-user support for a wide range of computer hardware, software, applications, and data networks.
• Partners with business customers to ensure computing needs are met and provides end-user training and assistance with network connectivity.
• Sets up and maintains network security and supports IT initiatives and maintenance activities.
• Documents all troubleshooting steps in the IT support ticketing system and assists with procurement and inventory activities.
• Drives process improvements and collaborates to resolve issues and enhance service levels.

Skills

Windows OS

Active Directory

SQL Server/ODBC

Customer service

Communication

Education

Bachelor’s degree in Information Technology, Business Administration, or related field

Tools

Cisco wireless routers

Microsoft Office

Job description

MAA is seeking an IT Support Analyst to provide end-user support for hardware, software, and networks. You will train users, assist with network connectivity, and resolve issues while maintaining security and documenting steps in the ticketing system.

The role supports IT initiatives, participates in procurement and inventory, and emphasizes professional customer service and effective communication.