Systems Support Technician

Volt; Washington; In loco; USD 41.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental & Vision

401(k)

Descrizione del lavoro

Volt is hiring an onsite System Support Technician in Pacific, WA to troubleshoot, repair and upgrade desktop/laptop systems within a corporate LAN/WAN environment. The role includes 24x7 on-call support in rotation and coordination with the Support Desk and Network Administration teams.

The ideal candidate has a BA/BS in IT or related field (or equivalent experience), plus 1–2 years of Windows desktop support and hardware experience with Dell or similar vendors.

Competenze

• Education in IT or related field required or equivalent experience.
• 1–2 years of Microsoft Windows desktop support in a 25+ seat environment.
• Strong hardware troubleshooting and vendor coordination experience.
• Excellent customer service and ability to communicate technical issues clearly.
• Solid knowledge of LAN/WAN and TCP/IP concepts.
• Ability to document procedures and create user guides.

Mansioni

• Troubleshoot, repair, install and upgrade desktop/laptop systems for local and remote offices.
• Provide 24x7 on-call support in rotation with other staff.
• Manage user accounts and software accounts; troubleshoot domain issues.
• Configure network connectivity and wireless access for local/remote devices.
• Coordinate with vendors to resolve tickets and meet SLAs.
• Maintain LAN/WAN documentation and health of systems.

Conoscenze

Windows Desktop Support

Hardware Troubleshooting

LAN/WAN

Customer Service

Documentation

Formazione

BA/BS in IT or related field

A+/Microsoft Certification

Strumenti

Dell hardware

MS Office

Cisco AnyConnect

Descrizione del lavoro

Move Forward with Volt

Volt is immediately hiring for Onsite System Support Technicianin Pacific, WA.

As a System Support Technician, you will:

• Troubleshoot, repair, install and upgrade desktop/laptop computer systems within the client's Corporate LAN/WAN environment for local and remote offices. Provide 24x7 on-call support in rotation with other Support Desk and Network Administration staff.
• Set up and troubleshoot domains, user accounts and software accounts.
• Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
• Add or replace memory, new keyboards, motherboards, and other components.
• Coordinate with vendors to resolve, monitor and maintain the Support Desk trouble ticket system and ensure that customers are assisted in accordance with established Service Level Agreements.
• Manage LAN backups and monitor Corporate Anti-virus and Anti-SPAM systems. Develop and write procedures for installation, use, and troubleshooting of desktop/laptop hardware and software.
• Apply knowledge of computer software and hardware to resolve user issues. Provide users with guidance in the proper use of GTC’s standard software toolset, including but not limited to: Microsoft Office, Emulation software, Cisco AnyConnect, MS Outlook.
• Provide support for ancillary IT services, including but not limited to: LCD projectors, video conferencing and audio-conferencing equipment, printers, fax machines.
• Communicate technical issues with co-workers to research and implement solutions. Coordinate priorities with co-workers to ensure that the issues with highest priority are completed first and that all co-workers are kept up to date on the status of any issue through the frequent use of the Support Desk trouble ticketing system.
• Escalate complex or high impact issues/events to other team members or support groups in a timely and appropriate manner.
• Assist with the creation of and upkeep of accurate LAN/WAN documentation. Maintain a good working relationship with the TC network support personnel to ensure that impacts of changes to the GTC network are clearly understood.
• Keep skills in relevant technologies up to date and takes steps to constantly improve those skills.

This is a full-time opportunity.

The ideal candidate will have:

• Education: BA/BS degree in information technology, computer science or closely related field or equivalent job experience, A+ Certification, Microsoft Certification.
  • 1-2 years of experience as a Microsoft Windows Desktop Support Technician or similar role in an environment containing a minimum of 25 Windows desktop/laptop systems which utilized Windows server based file sharing, e-mail and print services.
  • 1-2 years of experience with installation/upgrade of Intel/AMD hardware (preferably Dell), Microsoft Office and Microsoft operating systems.
  • Good hardware troubleshooting capabilities (specifically Intel/AMD systems) and experience interfacing with vendor support organizations (i.e. Dell Support) for advanced repair/replacement.
  • Excellent customer service skills. Ability to clearly articulate technical issues and solutions to non-technical users and to follow-through on completing tasks in a timely manner.
  • Solid understanding and experience with LAN/WAN/Internet environments. (TCP/IP knowledge -- IP addresses, subnet masks, default gateway…etc.)
  • Ability to create user guides and system documentation for training, organization and reference uses.
  • Excellent troubleshooting skills.
  • Ability to thrive in a dynamic environment.
  • Proficiency with using and maintaining MS Office.
  • Effective written and verbal interpersonal communication skills.
  • Ability and desire to learn new technologies.
  • Ability to work both independently as well as on teams.

  Pay Rate:$30-35/hour

  *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:

• Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D , 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email [e-mail] or call ( 866) -898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.