Systems Support Engineer – Remote-Eligible IT Support

IBP; Columbus (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(K) with company matching

Paid vacation and holidays

Scholarship opportunities

Job summary

IBP in Columbus, Ohio is seeking a support specialist to provide inbound first-level technical assistance and manage user accounts. Ideal candidates will have experience in help desk environments and strong problem-solving skills.

This position is primarily in-office, with potential for rotational remote work. IBP offers a comprehensive benefits package including medical, dental, vision, and retirement plans.

Qualifications

• 1–2 years of experience in a related role or equivalent technical/educational certification.
• Strong problem-solving skills with a proactive mindset.
• Ability to write reports and training manuals.

Responsibilities

• Provide inbound first-level support to internal customers.
• Manage personal ticketing queue in alignment with customer service standards.
• Configure and maintain user accounts via Active Directory and Office 365.

Skills

Organizational skills

Communication skills

Problem-solving skills

Customer service experience

Technical support experience

Education

Technical or educational certification

Job description

IBP in Columbus, Ohio is seeking a support specialist to provide inbound first-level technical assistance and manage user accounts. Ideal candidates will have experience in help desk environments and strong problem-solving skills.

This position is primarily in-office, with potential for rotational remote work. IBP offers a comprehensive benefits package including medical, dental, vision, and retirement plans.