Service Desk Analyst — Remote IT Support & 24/7 Coverage

Insight Global; Columbus (OH); On-site; USD 27,552 - 31,684; Full time

Job summary

Insight Global in Columbus, OH is seeking an IT Support Specialist to provide exceptional service across various channels including phone, email, and tickets. This role focuses on troubleshooting technical issues related to Microsoft 365 applications and supporting hardware setups.

The ideal candidate will have 1-3 years of experience, solid customer service skills, and relevant IT certifications like CompTIA A+. Insight Global values diversity and promotes an inclusive workplace.

Qualifications

• 1–3 years of experience in IT service desk or technical support environment.
• Experience troubleshooting incidents within SLA-driven environments.
• Strong understanding of ticket triage and escalation processes.

Responsibilities

• Serve as the primary point of contact for IT support.
• Log, categorize, and document tickets with clear information.
• Diagnose and resolve incidents and service requests.

Skills

Customer service skills

Troubleshooting

Communication skills

Problem-solving

ITIL concepts

Technical support

Education

CompTIA A+ certification

Network+ certification

Tools

ServiceNow

Jira Service Management

Job description

Insight Global in Columbus, OH is seeking an IT Support Specialist to provide exceptional service across various channels including phone, email, and tickets. This role focuses on troubleshooting technical issues related to Microsoft 365 applications and supporting hardware setups.

The ideal candidate will have 1-3 years of experience, solid customer service skills, and relevant IT certifications like CompTIA A+. Insight Global values diversity and promotes an inclusive workplace.