Systems Support Engineer

IBP; Columbus (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(K) with company matching

Paid vacation and holidays

Scholarship opportunities

Job summary

IBP in Columbus, Ohio is seeking a support specialist to provide inbound first-level technical assistance and manage user accounts. Ideal candidates will have experience in help desk environments and strong problem-solving skills.

This position is primarily in-office, with potential for rotational remote work. IBP offers a comprehensive benefits package including medical, dental, vision, and retirement plans.

Qualifications

• 1–2 years of experience in a related role or equivalent technical/educational certification.
• Strong problem-solving skills with a proactive mindset.
• Ability to write reports and training manuals.

Responsibilities

• Provide inbound first-level support to internal customers.
• Manage personal ticketing queue in alignment with customer service standards.
• Configure and maintain user accounts via Active Directory and Office 365.

Skills

Organizational skills

Communication skills

Problem-solving skills

Customer service experience

Technical support experience

Education

Technical or educational certification

Job description

Key Responsibilities

• Provide inbound first-level support to internal customers
• Follow up with users as needed to complete service requests
• Manage personal ticketing queue in alignment with customer service standards
• Configure and maintain user accounts via Active Directory and Office 365
• Procure and/or support enterprise cell phones
• Support and configure local and network printers
• Provide support for Remote Desktop applications
• Perform PC system builds and installations
• Assist in preparing documentation as requested by IT Management
• Perform other duties as assigned

Preferred Qualifications

• Excellent organizational and communication skills
• Ability to write reports, business correspondence, training, and procedure manuals
• Prior experience in a help desk or customer service environment preferred
• 1–2 years of experience in a related role, or equivalent technical/educational certification
• Demonstrated ability and desire to learn, adapt, and grow within the position, team, and department
• Strong problem‑solving skills and a proactive mindset

Work Environment and Additional Information

• This position is primarily in-office; however, with experience, a rotational remote schedule may be possible based on requirements
• Reports directly to IT Management
• May require intermittent or emergency travel
• Offers opportunities for cross‑functional training within the department to gain broader technical knowledge

Physical Demands

This position is primarily sedentary and requires prolonged sitting, use of a computer and phone, and repetitive hand movements. Occasional standing, walking, and lifting of light office materials may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Medical, dental, and vision coverage
• Company Life Insurance
• Longevity Stock Program
• IBP Foundation
• Scholarship opportunities
• Paid vacation and holidays
• Employee Financial Assistance Program
• Opportunities for growth and advancement.
• 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance)

EEO Statement: IBP is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.