Systems Support Analyst

utoledo.edu; Toledo (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

The University of Toledo is seeking a Systems Support Analyst to support the Heart Station by managing applications used with non-invasive testing. You will diagnose issues, implement changes for efficiency, and develop templates, queries, and custom reports across systems.

This role requires cross-functional oversight of enhancements and the creation of new initiatives to support enrollment goals in the hospital’s non-invasive heart program.

Qualifications

• Bachelor’s degree in computer science, Systems Management, or Information Technology.
• Experience with EPIC Cupid, CCI, CCW, Paceart, MUSE, and Xerleris preferred.
• Proven ability to communicate and collaborate effectively with internal and external constituents.
• Proven ability to organize, manage, and meet goals/project deliverables.
• Demonstrated testing and test planning skills.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Ability to communicate clearly, negotiate, listen, mitigate conflict, build alliances, and achieve desired results.
• Excellent written and verbal communication skills and the ability to explain technical details to non-technical staff.

Responsibilities

• Support UTMC’s Heart Station by managing applications used with non-invasive testing.
• Diagnose and address moderate to high complexity system issues.
• Develop, deliver, and maintain templates, standard queries, and reports across applications.
• Provide cross-functional oversight for enhancements to existing and new functionality.
• Create initiatives that support enrollment goals of the hospital’s non-invasive heart program.

Skills

Communication

Collaboration

Analytical skills

Troubleshooting

Problem solving

Education

Bachelor’s degree in computer science, Systems Management, or Information Technology

Tools

EPIC Cupid

CCI

CCW

Paceart

MUSE

Xerleris

Job description

Title: Systems Support Analyst

Department Org: Vascular Lab - 109200

Employee Classification: N9 - Unclass Contingent HSC

Bargaining Unit: Professional Staff Association

Primary Location: HSC H

Shift:1

Start Time:8:00am End Time:16:30pm

Posted Salary: Based on experience

Job Description:

The Systems Support Analyst will support UTMC’s Heart Station in how it manages the various applications that are used with non-invasive testing. Systems Support Analyst will apply their skills as a seasoned, experienced database and system professional to diagnose and address issues of moderate to high complexity. They will recommend and implement changes to systems/applications to ensure operational efficiency and future goals. The Systems Support Analyst will develop, deliver, and maintain template libraries, standard queries, and on-demand or custom reports within the various applications.

The role requires a cross-functional and high-level oversight of enhancements to existing and new functionality. The Systems Support Analyst will create new initiatives that support the overall enrollment goals of the hospital's non-invasive heart program.

Minimum Qualifications:

Qualifications/Knowledge, Skills & Abilities

• Bachelor’s degree in computer science, Systems Management, or Information Technology.


• Preferred experience with EPIC Cupid, CCI, CCW, Paceart, MUSE, and Xerleris


• Proven ability to communicate and collaborate effectively with internal and external constituents.


• Proven ability to organize, manage, and meet goals/project deliverables.


• Demonstrated testing and test planning skills.


• Excellent analytical, troubleshooting, and problem-solving skills.


• Ability to communicate clearly, negotiate, listen, mitigate conflict, build alliances, and achieve desired results using strong interpersonal and diplomatic skills.


• Excellent written and verbal communication skills and the ability to communicate technical details to non- technical staff in an understandable way.

Conditions of Employment:

To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at [e-mail] or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.