Patient Access Operations Supervisor

The Chronicle Of Higher Education, Inc.; Ottawa Hills (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is hiring a Patient Access Operations Supervisor in Ottawa Hills, Ohio. This role involves optimizing Patient Access resources, directing workflow, and ensuring high-level service outcomes. Candidates should have an associate's degree or equivalent experience in healthcare or IT and possess excellent communication and analytical skills.

This full-time position will be located on-site and offers responsibilities spanning the management of patient access logistics, ensuring compliance with policies, and fostering collaborative teamwork.

Qualifications

• Associate's degree or equivalent experience in Patient Access.
• Knowledge of Preregistration, Scheduling, and Customer Service.
• Proficiency in Microsoft Office Suite required.

Responsibilities

• Optimize Patient Access resources and direct workflow.
• Monitor and prioritize assignments in Patient Access.
• Enhance patient flow and customer service outcomes.

Skills

Healthcare or IT knowledge

Patient Access knowledge

Proficiency in Word, Excel, and Outlook

Excellent communication skills

Problem-solving skills

Ability to work independently

Education

Associate’s degree in healthcare or IT

Job description

Title

Patient Access Operations Supervisor

Department

Registration - 108820

Employee Classification

J1 - Salaried Full Time HSC

Bargaining Unit

Professional Staff Association

Primary Location

HSC H

Shift

1

Schedule

Start Time: 8:30AM; End Time: 5PM

Other Details

• Float: Yes
• Rotate: Yes
• On Call: Yes
• Travel: Yes
• Weekend/Holiday: Yes

Job Description

The Patient Access Operations Supervisor is responsible for optimizing the use of resources related to Patient Access with regard to scheduling, directing of workflow, monitoring, prioritizing of assignments and maintenance of key performance indicator metrics. Conducts relevant activities such as productivity monitoring, outcomes rounding, service recovery, workflow observation, problem solving, coordination and integration of efforts related to Patient Access service areas, corresponding conflict resolution, and effective reporting of the same. Maintains coordination of supply chain management, human and fiscal resource allocation, and continued monitoring of the same towards enterprise mission, vision, and strategy success. The coordinator works closely with Patient Access and Revenue Cycle leadership to enhance day‑to‑day functionality of Patient Access service areas. Communicates effectively to maximize patient flow and continued customer service outcomes, as well as performs daily functions of Point of Service registration to provide additional coverage during peak patient volumes.

Minimum Qualifications

1. Associate’s degree in healthcare, IT, or related field, equivalent college credit hours, or 3-5 years’ experience in hospital or physician office in Patient Access required.
2. Knowledge of Patient Access aspects including but not limited to Preregistration, Precertification, Scheduling, Registration, Collection, and Patient Customer Service required.
3. Proficiency in Word, Excel, Outlook, PowerPoint, or similar software applications with proven knowledge of standard computer manipulation required.
4. Previous experience with software system development, implementation or upgrade in healthcare setting preferred.
5. Minimum of two years’ experience as team lead, supervisor, mentor, or trainer in healthcare setting preferred.
6. Previous experience with resource allocation and/or supply chain management preferred.
7. Excellent communication and interpersonal skills in both oral and written format.
8. Ability to deal with confrontation.
9. Ability to develop and maintain professional, service‑oriented working relationships with patients, families, physicians, nurses, co‑workers, supervisors and others.
10. Ability to perform multiple tasks and work independently with emphasis on quantitative and analytical ability to process, interpret and display data.
11. Ability to handle a high stress environment and adapt quickly to change, assimilating new processes into day‑to‑day functions and taking ownership of it.
12. Must be able to understand, implement, and comply with policies and procedures.
13. Possess excellent analytical and problem‑solving skills.
14. Ability to work collaboratively with a high‑performance team of professionals in partnership toward common objectives.
15. Work in a professional office environment with possible high stress levels.

Preferred Qualifications

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Conditions of Employment

To promote the highest levels of health and well‑being, the University of Toledo campuses are tobacco‑free. Pre‑employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.

Equal Employment Opportunity Statement

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at [e-mail] or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. Apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.

Advertised

05 Jun 2026 Eastern Daylight Time