Systems Reliability Engineer: Observability & Incident Lead

ITMC Systems, Inc

Berkeley Heights (NJ)

On-site

USD 124,000 - 193,000

Part time

11 days ago

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Job summary

ITMC Systems, Inc. is seeking a Systems Reliability Engineer to join the Technical Operations team supporting our Embedded Finance platform.

You will own the reliability, resiliency, and availability of a large-scale enterprise system, designing monitoring frameworks and leading incident response. You will work with Splunk, Dynatrace, Grafana and Datadog; define SLOs/SLIs and manage RCA processes; coordinate with risk, product and engineering teams to embed reliability best practices across the

Qualifications

Hands-on monitoring/observability experience
Experience operating and supporting a large-scale enterprise platform
Incident response leadership and RCA participation
Strong understanding of reliability engineering principles
Experience with ticketing/workflows (ServiceNow)

Responsibilities

Own the reliability, resiliency and availability of the Embedded Finance platform.
Design, implement and maintain monitoring and alerting frameworks.
Define and track SLOs, SLIs and error budgets to measure platform health.
Lead and participate in incident response and RCA processes.
Own incident ticket creation, aging and reporting (e.g., ServiceNow).
Build automation to reduce toil and improve MTTD/MTTR.
Collaborate with engineering, product and risk teams to embed reliability best practices.