Senior Observability & Reliability Engineer

U.S. Bank; Hopkins (MN); On-site; USD 98,000 - 116,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability leave

Parental leave

401(k) plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave accruals

Job summary

U.S. Bank is seeking an experienced Observability Engineer to own enterprise strategies, establish SLIs/SLOs, and guide reliability across multiple platforms and domains.

You will architect scalable telemetry solutions, enforce governance, and mentor teams, influencing product and operational outcomes. The role requires collaboration with Product, Engineering, SRE, and Infrastructure leaders, leveraging tools like Datadog, Dynatrace, and Grafana to deliver actionable dashboards and proactive

Qualifications

• Bachelor's degree, or equivalent work experience
• Five to seven years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development

Responsibilities

• Own and drive the enterprise Observability Strategy, aligning critical customer journeys, reliability objectives, operational excellence goals, and business outcomes across multiple platforms and technology domains.
• Define and govern enterprise-wide SLIs, SLOs, Error Budgets, KPIs, and Reliability Standards, establishing measurable service health objectives and accountability frameworks.
• Architect scalable observability solutions leveraging telemetry, distributed tracing, logging, metrics, synthetic monitoring, and APM/RUM capabilities to proactively improve service reliability and customer experience.
• Establish and oversee Observability Governance frameworks, including instrumentation standards, telemetry policies, dashboard lifecycle management, alert governance, and monitoring best practices.
• Serve as a trusted advisor to Product, Engineering, SRE, Infrastructure, and Operations leaders, influencing technology strategy, production readiness, resilience planning, and operational risk management.
• Lead the design and evolution of executive and operational service health reporting, delivering actionable insights into availability, latency, customer impact, dependency performance, reliability trends, and SLO compliance.
• Drive continuous improvement through advanced analysis of telemetry, incidents, problem management data, and alert effectiveness, reducing operational noise, accelerating detection, and improving service resiliency.
• Provide senior technical leadership, mentorship, and standards governance for observability engineering practices, including distributed tracing, logging, metrics, synthetic testing, monitoring architecture, and incident detection strategies across the enterprise.

Skills

Observability Engineering

SRE/Reliability

Telemetry & monitoring

Distributed systems

Kubernetes

Stakeholder management

Leadership

Education

Bachelor's degree or equivalent

Tools

Datadog

Dynatrace

Splunk

Grafana

Prometheus

New Relic

Elastic

OpenTelemetry

Job description

U.S. Bank is seeking an experienced Observability Engineer to own enterprise strategies, establish SLIs/SLOs, and guide reliability across multiple platforms and domains.

You will architect scalable telemetry solutions, enforce governance, and mentor teams, influencing product and operational outcomes. The role requires collaboration with Product, Engineering, SRE, and Infrastructure leaders, leveraging tools like Datadog, Dynatrace, and Grafana to deliver actionable dashboards and proactive