Systems Reliability Engineer

CirrusLabs, LLC; Jacksonville (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

CirrusLabs, LLC in Jacksonville, FL seeks a Systems Reliability Engineer to own the reliability, resiliency and security of a large-scale embedded finance platform. You will design monitoring, implement observability, and drive incident response end-to-end to improve MTTR and platform health.

You will work with engineering, product and risk teams to embed reliability best practices, define SLOs/SLIs, and automate toil-reducing tooling across the stack in a fast-paced, customer-focused

Qualifications

• Hands-on experience with monitoring, observability and alerting tools.
• Proven experience operating and supporting a large-scale enterprise platform.
• Experience with incident response and leading RCA processes.
• Strong understanding of reliability engineering principles and best practices.
• Excellent communication skills to drive remediation across teams.

Responsibilities

• Own the reliability, resiliency and availability of the Embedded Finance platform.
• Design, implement and maintain monitoring and alerting frameworks for end-to-end observability.
• Define and track SLOs/SLIs and error budgets to measure platform health.
• Lead incident response and coordinate with engineering, product and risk teams.
• Own RCA processes, document events and remediation actions to prevent recurrence.
• Ensure incident tickets (e.g., ServiceNow) are created and tracked.
• Build automation and tooling to reduce toil and improve MTTD/MTTR.
• Collaborate with stakeholders to embed reliability best practices across the lifecycle.

Skills

Observability

Incident response

Root cause analysis

SRE principles

Collaboration

Tools

Splunk

Dynatrace

Grafana

Datadog

ServiceNow

Job description

Job Title: Systems Reliability Engineer,

Job Description:

What does a successful Systems Reliability Engineer (SRE) in Embedded Finance do on this project?

We are seeking a Systems Reliability Engineer to join the Technical Operations team supporting our Embedded Finance (EmFi) platform. In this role, you will own the reliability and resiliency of a large-scale enterprise platform, ensuring that our services remain highly available, performant and secure. You will design and implement monitoring and alerting frameworks, lead incident response and drive the root cause analysis (RCA) process to continuously improve platform stability. This is an opportunity to be a Partner in Possibility - helping our clients deliver financial services experiences that are essential to everyday life.

What you will do:

• Own the reliability, resiliency and availability of the Embedded Finance platform, proactively identifying and mitigating risks to service continuity.
• Design, implement and maintain comprehensive monitoring and alerting frameworks leveraging Splunk, Dynatrace, Grafana and Datadog to provide end-to-end observability across the platform.
• Define and track service level objectives (SLOs), service level indicators (SLIs) and error budgets to measure and improve platform health.
• Lead and participate in incident response, serving as a technical driver during remediation calls and coordinating with impacted and impacting technical and product teams.
• Own and advance the root cause analysis (RCA) process — investigating incidents, documenting the sequence of events and remediating actions, and clearly identifying underlying root causes to prevent recurrence.
• Ensure timely creation and management of incident tickets (e.g., ServiceNow) and accurate incident tracking, aging and reporting.
• Build automation and tooling to reduce toil, improve mean time to detection (MTTD) and mean time to resolution (MTTR), and increase operational efficiency.
• Collaborate with engineering, product and risk stakeholders to embed reliability best practices into the platform lifecycle.

What you will need to have:

• Hands-on experience with monitoring, observability and alerting tools, specifically Splunk, Dynatrace, Grafana and Datadog.
• Proven experience operating and supporting a large-scale enterprise platform environment.
• Demonstrated experience with incident response and leading or contributing to root cause analysis (RCA) processes.
• Strong understanding of reliability engineering principles, including availability, resiliency, monitoring and alerting best practices.
• Experience with ticketing and incident management workflows (e.g., ServiceNow).
• Excellent communication skills, with the ability to drive remediation efforts and collaborate across technical, product and risk teams.

What would be great to have:

• Experience in financial services, payments or embedded finance environments.
• Proficiency with scripting or programming languages for automation (e.g., Python, Go, Bash).
• Familiarity with cloud platforms, containerization and CI/CD pipelines.
• Experience defining and managing SLOs, SLIs and error budgets