Embedded Finance SRE: Reliability & Observability Lead

CirrusLabs, LLC; Jacksonville (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

CirrusLabs, LLC in Jacksonville, FL seeks a Systems Reliability Engineer to own the reliability, resiliency and security of a large-scale embedded finance platform. You will design monitoring, implement observability, and drive incident response end-to-end to improve MTTR and platform health.

You will work with engineering, product and risk teams to embed reliability best practices, define SLOs/SLIs, and automate toil-reducing tooling across the stack in a fast-paced, customer-focused

Qualifications

• Hands-on experience with monitoring, observability and alerting tools.
• Proven experience operating and supporting a large-scale enterprise platform.
• Experience with incident response and leading RCA processes.
• Strong understanding of reliability engineering principles and best practices.
• Excellent communication skills to drive remediation across teams.

Responsibilities

• Own the reliability, resiliency and availability of the Embedded Finance platform.
• Design, implement and maintain monitoring and alerting frameworks for end-to-end observability.
• Define and track SLOs/SLIs and error budgets to measure platform health.
• Lead incident response and coordinate with engineering, product and risk teams.
• Own RCA processes, document events and remediation actions to prevent recurrence.
• Ensure incident tickets (e.g., ServiceNow) are created and tracked.
• Build automation and tooling to reduce toil and improve MTTD/MTTR.
• Collaborate with stakeholders to embed reliability best practices across the lifecycle.

Skills

Observability

Incident response

Root cause analysis

SRE principles

Collaboration

Tools

Splunk

Dynatrace

Grafana

Datadog

ServiceNow

Job description

CirrusLabs, LLC in Jacksonville, FL seeks a Systems Reliability Engineer to own the reliability, resiliency and security of a large-scale embedded finance platform. You will design monitoring, implement observability, and drive incident response end-to-end to improve MTTR and platform health.

You will work with engineering, product and risk teams to embed reliability best practices, define SLOs/SLIs, and automate toil-reducing tooling across the stack in a fast-paced, customer-focused