SRE - Embedded Finance Platform Reliability

Ascendion; Jacksonville, Northern (FL, KY); Hybrid; USD 125,000 - 136,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Short-term disability insurance

5 personal days per year

10–15 days paid vacation

6 holidays + 1 floating holiday

Learning Management System

Job summary

Ascendion is seeking a Systems Reliability Engineer to join the Technical Operations team supporting the Embedded Finance platform. You will own the reliability and resiliency of a large-scale enterprise system, ensuring services remain highly available, performant, and secure.

You will define SLOs/SLIs, lead incident response, and drive RCA actions while building automation to reduce toil and improve MTTR. Collaborate across engineering, product, and risk teams to elevate platform reliability.

Qualifications

• Hands-on experience with monitoring, observability and alerting tools.
• Experience with incident response and leading or contributing to RCA processes.
• Experience with ticketing and incident management workflows (e.g., ServiceNow).

Responsibilities

• Own the reliability, resiliency and availability of the Embedded Finance platform.
• Define and track SLOs, SLIs and error budgets to measure platform health.
• Lead incident response and coordinate with technical and product teams.
• Own RCA process — investigate incidents and identify root causes to prevent recurrence.
• Ensure timely creation and management of incident tickets and reporting.
• Build automation to reduce toil and improve MTTR.
• Collaborate with stakeholders to embed reliability best practices.

Skills

Splunk

Dynatrace

Grafana

Datadog

Incident response

Root cause analysis

ServiceNow

Communication

Tools

Python

Go

Bash

Cloud platforms

Containers

CI/CD pipelines

Job description

Ascendion is seeking a Systems Reliability Engineer to join the Technical Operations team supporting the Embedded Finance platform. You will own the reliability and resiliency of a large-scale enterprise system, ensuring services remain highly available, performant, and secure.

You will define SLOs/SLIs, lead incident response, and drive RCA actions while building automation to reduce toil and improve MTTR. Collaborate across engineering, product, and risk teams to elevate platform reliability.