Site Reliability Engineer - Incident & Observability Lead

Worky

Atlanta (GA)

Hybrid

USD 100,000 - 120,000

Full time

7 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical & Dental

Hybrid/Remote work

Vision Insurance

Life Insurance

401(k) Match

PTO & Holidays

Education Assistance

Job summary

Origami Risk is seeking a Site Reliability Engineer to improve time-to-resolution and overall platform reliability for our SaaS solutions. You will lead post-incident investigations, identify root causes, and implement preventive measures while supporting client performance challenges and observability initiatives.

You will configure monitoring tools, develop dashboards, and collaborate with Cloud Operations, SRE, and Engineering to scale and stabilize services.

Qualifications

Bachelor's degree in Computer Science or related field or equivalent experience.
5+ years of proven Site Reliability Engineering experience.
Strong knowledge of SRE best practices and incident management protocols.
Proficiency in reading and writing code (JavaScript, .NET, SQL).
Experience with cloud platforms (AWS, Azure) and architectural patterns.
Experience in Public Cloud environments, AWS preferred.
Experience troubleshooting C#/.Net web apps for bugs/performance.
Solid knowledge of SaaS operations.
Knowledge of CI/CD pipelines.
Experience with IaC environments.
Excellent written and verbal communication skills.

Responsibilities

Leads post-incident investigations for the Site Reliability team.
Performs in-depth post-incident analyses to identify root causes and preventive strategies.
Drafts clear RCAs for customer delivery.
Cross-trains colleagues on observability tools during incidents and performance investigations.
Provides visibility to stakeholders throughout the SRE process.
Collaborates to implement system enhancements for scalability and stability.
Develops client dashboards/alerts to identify performance challenges.
Monitors and improves time-to-resolution metrics.
Maintains core observability tools and ensures data for incident response.
Provides feedback to Observability and Engineering to improve MELT and patterns.
Contributes to automation to streamline incident response.
Works to prevent incidents and reduce impact on our platform.
Partners with Cloud Operations, SRE, Engineering and the business.