Senior Site Reliability Engineer — Scalable, Observability-Driven

Origami Risk; Chicago (IL); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement

401(k) with company match

Medical, dental, and vision benefits

Paid Time Off

Job summary

Origami Risk seeks a Site Reliability Engineer to improve time to resolution and enhance overall site reliability and scalability across our SaaS platform. You will lead post-incident investigations, identify root causes, and implement preventative measures while monitoring performance metrics across clients.

The role includes collaborating with Cloud Operations, SRE, and Engineering teams to advance our platform, develop automation for incident response, and ensure robust observability with

Qualifications

• Bachelor's degree in Computer Science or related field or equivalent experience.
• 5+ years of proven experience in a Site Reliability Engineering role.
• Strong knowledge of SRE best practices and incident management protocols.
• Deep experience using and/or configuring observability tools such as New Relic, Data Dog, SumoLogic.

Responsibilities

• Leads post-incident investigations for the Site Reliability team.
• Conducts in-depth post-incident analyses to identify root causes and develops preventive strategies.
• Drafts clear and insightful RCAs for customer delivery.
• Cross trains colleagues on how to leverage observability tools during incident and performance investigations.
• Provides visibility to stakeholders throughout the Site Reliability process.
• Collaborates with cross-functional teams to implement system enhancements for scalability and stability.
• Develops client-focused dashboards/alerts to identify performance challenges.
• Monitors and improves time to resolution metrics.
• Maintains core observability tools for incident response and performance investigations.

Skills

SRE best practices

Incident management

Data analysis

CI/CD pipelines

Windows/SQL-server troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

New Relic

DataDog

SumoLogic

Job description

Origami Risk seeks a Site Reliability Engineer to improve time to resolution and enhance overall site reliability and scalability across our SaaS platform. You will lead post-incident investigations, identify root causes, and implement preventative measures while monitoring performance metrics across clients.

The role includes collaborating with Cloud Operations, SRE, and Engineering teams to advance our platform, develop automation for incident response, and ensure robust observability with